Salary Range: $115,000.00 To $135,000.00 Annually
Job Title: Director of Mobile Operations Department Operations / Field Services
Reports To Chief Operating Officer (COO)
Position Summary The Director of Mobile Operations is responsible for the strategic leadership, operational performance, and continuous improvement of all mobile field service teams across the organization. This role oversees multiple Mobile Operations Managers, coordination and is accountable for service delivery (KPI), workforce utilization, financial performance, safety compliance, customer satisfaction, and operational standardization across all mobile service lines. Primary contact for Account Managers for service delivery expectations.
The Director ensures that mobile teams consistently deliver high‑quality, compliant, and cost‑effective IFM services while aligning field operations with company growth objectives, service standards, and technology platforms. Success in this role will be measured by: mobile team utilization and productivity; delivery efficiency; quality; SLA compliance; safety performance and incident reduction; budget adherence and margin performance; workforce retention and development; operational consistency across regions.
Key Responsibilities Operational Leadership
Work closely with Account management teams for client expectations and problem solving
Provide direct leadership to all Mobile Operations Managers, coordination, and regional field leaders.
Standardize mobile service delivery processes, SOPs, and performance expectations across all markets.
Ensure consistent execution of preventive maintenance, corrective maintenance, and on‑demand services.
Drive operational discipline in scheduling, dispatching, documentation, and close‑out procedures
Workforce & Resource Management
Optimize technician utilization, route efficiency, and labor productivity.
Oversee workforce planning, staffing levels, skill coverage, and training programs.
Ensure proper certification, licensing, and competency alignment for all mobile technicians.
Coordinate engagement with field technicians for continuity of workflow
Financial & Performance Management
Monitor KPIs including response times, first‑time fix rates, utilization, backlog, and customer satisfaction.
Identify cost‑reduction opportunities while maintaining service quality.
Customer & Account Support
Serve as an escalation point for mobile service issues.
Partner with departmental stakeholders to ensure service alignment.
Safety, Compliance & Risk
Enforce safety programs, training, and field compliance standards.
Ensure adherence to OSHA, NFPA, local codes, and contractual requirements.
Technology & Process Improvement
Champion the use of Field Service System
Drive adoption of mobile tools, asset data standards, and reporting dashboards.
Lead continuous improvement initiatives to improve efficiency, quality, and visibility.
Direct Reports
Mobile Operations Managers
Operations Coordinators
Trade Supervisors (as applicable)
Required Qualifications
10+ years of experience in facilities management, field service, construction services, or similar operational environments
5+ years in a senior leadership role managing multi‑site or mobile operations
Strong understanding of IFM service lines (HVAC, electrical, plumbing, general maintenance, etc.)
Proven experience leading managers and large technician workforces
Financial acumen with labor cost control and operational budgeting
Experience with FSS systems and mobile workforce platforms
Excellent leadership, communication, and problem‑solving skills
Preferred Qualifications
Bachelor’s degree in Business, Operations, Engineering, or related field
Lean, Six Sigma, or similar operational excellence training
Experience in scaling mobile service teams in a growing company
Familiarity with union/non‑union workforce environments
Core Competencies
Operations Leadership
Workforce Optimization
Safety & Compliance
Customer Relationship Management
Change Management
tdgFacilities is a full‑service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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Job Title: Director of Mobile Operations Department Operations / Field Services
Reports To Chief Operating Officer (COO)
Position Summary The Director of Mobile Operations is responsible for the strategic leadership, operational performance, and continuous improvement of all mobile field service teams across the organization. This role oversees multiple Mobile Operations Managers, coordination and is accountable for service delivery (KPI), workforce utilization, financial performance, safety compliance, customer satisfaction, and operational standardization across all mobile service lines. Primary contact for Account Managers for service delivery expectations.
The Director ensures that mobile teams consistently deliver high‑quality, compliant, and cost‑effective IFM services while aligning field operations with company growth objectives, service standards, and technology platforms. Success in this role will be measured by: mobile team utilization and productivity; delivery efficiency; quality; SLA compliance; safety performance and incident reduction; budget adherence and margin performance; workforce retention and development; operational consistency across regions.
Key Responsibilities Operational Leadership
Work closely with Account management teams for client expectations and problem solving
Provide direct leadership to all Mobile Operations Managers, coordination, and regional field leaders.
Standardize mobile service delivery processes, SOPs, and performance expectations across all markets.
Ensure consistent execution of preventive maintenance, corrective maintenance, and on‑demand services.
Drive operational discipline in scheduling, dispatching, documentation, and close‑out procedures
Workforce & Resource Management
Optimize technician utilization, route efficiency, and labor productivity.
Oversee workforce planning, staffing levels, skill coverage, and training programs.
Ensure proper certification, licensing, and competency alignment for all mobile technicians.
Coordinate engagement with field technicians for continuity of workflow
Financial & Performance Management
Monitor KPIs including response times, first‑time fix rates, utilization, backlog, and customer satisfaction.
Identify cost‑reduction opportunities while maintaining service quality.
Customer & Account Support
Serve as an escalation point for mobile service issues.
Partner with departmental stakeholders to ensure service alignment.
Safety, Compliance & Risk
Enforce safety programs, training, and field compliance standards.
Ensure adherence to OSHA, NFPA, local codes, and contractual requirements.
Technology & Process Improvement
Champion the use of Field Service System
Drive adoption of mobile tools, asset data standards, and reporting dashboards.
Lead continuous improvement initiatives to improve efficiency, quality, and visibility.
Direct Reports
Mobile Operations Managers
Operations Coordinators
Trade Supervisors (as applicable)
Required Qualifications
10+ years of experience in facilities management, field service, construction services, or similar operational environments
5+ years in a senior leadership role managing multi‑site or mobile operations
Strong understanding of IFM service lines (HVAC, electrical, plumbing, general maintenance, etc.)
Proven experience leading managers and large technician workforces
Financial acumen with labor cost control and operational budgeting
Experience with FSS systems and mobile workforce platforms
Excellent leadership, communication, and problem‑solving skills
Preferred Qualifications
Bachelor’s degree in Business, Operations, Engineering, or related field
Lean, Six Sigma, or similar operational excellence training
Experience in scaling mobile service teams in a growing company
Familiarity with union/non‑union workforce environments
Core Competencies
Operations Leadership
Workforce Optimization
Safety & Compliance
Customer Relationship Management
Change Management
tdgFacilities is a full‑service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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