Director for Military and Veterans Student Success
Montana State University Billings, Billings, Montana, us, 59107
Director for Military and Veterans Student Success
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Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website. This position is not eligible for sponsorship. Position Information NBAPOSN Title Working Title Working Title Director for Military and Veterans Student Success Brief Position Overview The Director for Military and Veterans Student Success serves as the primary point of contact for military service members, veterans, and military-affiliated students at MSUB including both the University and City College campuses. Partners in the robust MSUB student support ecosystem including advocates for and implements services that support the enrollment and success of veteran and military-affiliated students and when applicable, their families. Provides student support from initial contact and enrollment through graduation. Responsible for all VA certification and DoD tuition assistance and education benefits reporting requirements. Advises MSUB on compliance with Title 20 and 38 as it pertains to veteran and military-affiliated student benefits. Cultivates and sustains professional relationships with community, regional, and military partners. Leads the hiring, training, supervision, and evaluation of the part-time School Certifying Official and VA Work Study students Position Number Department Department Military and Veterans Success Center Division Division Student Access and Success Appointment Type Appointment Type Staff Contract Term Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Union Affiliation Union Affiliation Exempt from Collective Bargaining FTE FTE 1 Benefits Eligible Benefits Eligible Yes Compensation Compensation Annual Salary $65,000.00 annually, commensurate with experience, education, and qualifications Contract Type Contract Type MUS If other, please specify Recruitment Type Recruitment Type Open General Statement Montana State University Billings is a preferred employer in the region - WE WANT YOU! Work-life balance Holidays-10 paid holidays per year and 1 Floating Holiday Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases) Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status. Employee and Dependent Tuition Waiver Opportunities to engage in professional development opportunities Committed to employee wellness and access to a robust Employee Assistance Program Medical Benefits that are robust and affordable Visit MUS Benefits to learn more about our benefit package including: Medical, Vision, and Dental Life Insurance and Long Term Disability are incorporated into our benefits. Learn more about our retirement benefits at MUS Retirement. Opportunities for career growth and a variety of career paths Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc. Beautiful campus environment that features our MSUB Mile walking path Duties and Responsibilities
DUTIES AND RESPONSIBILITIES : Recruitment The Director collaborates with the Office of Admissions, TRIO Veterans Upward Bound, TRIO Educational Opportunities Center, veteran service organizations, military units, and government partners to recruit and support prospective veterans and military-affiliated students. Responsibilities include: Partnering with the Office of Admissions on developing and implementing a strategic enrollment plan focused on recruitment, retention, and graduation. Representing the MVSC at campus and community recruitment events. Assisting with VA eligibility, required documentation, and military-related enrollment processes. (e.g. VA Education Benefits, DoD Tuition Assistance, MyCAA, and state level tuition waivers) Supporting prospective students with MSUB applications and course placement-related preparation. Collaborating with MSUB student support areas assisting with FAFSA completion. Partnering with TRIO Veterans Upward Bound and the Office of Admissions on pertinent orientations for veterans and military affiliated students. Supporting professional and faculty academic advisors with course registration and managing priority enrollment processes Retention Once students are enrolled, the Director supports their successful progression toward a degree by: Providing timely communication regarding deadlines and available support services. Mentoring students and addressing challenges that may impact academic performance and progression towards degree completion. Monitoring course registration and respond to academic alerts. Completing required internal and external reporting. Helping students and families navigate benefit-related issues. Connecting students with academic support services on both campuses, including the Office of TRIO Programs, Disability Support Services, and the Academic Support Center. Maintaining study spaces and computer lab resources within the MVSC on both campuses. Linking students to MSUB and community veteran resources, including Student Health and Wellness Services. Supporting the organization and operation of a campus veterans’ club. Facilitating access to scholarships and opportunities within the Montana National Guard, Air Guard, Army Reserves, and ROTC . Graduation As students near graduation, the Director provides guidance and transition support by: Communicating graduation requirements and timelines. Assisting with graduation applications and related documentation. Coordinating recognition of graduating veterans. Connecting students with employment resources, including MSUB Career and Employment Services. Advising students on post-graduation plans and continued access to military support services. The Director is a member of a network of campus departments and community organizations available to assist veterans and military affiliated students with all aspects of their transition and progression through and to graduation from MSUB, including but not limited to: TRIO Veterans Upward Bound MSUB /City College student support departments: Admissions Jacket Student Central Office of TRIO Programs (primarily TRIO SSS and TRIO EOC) Disability Support Services MSUB Student Health and Wellness Services ( SHS ) MSUB Academic Advising Career and Employment Services Financial Aid and Scholarships MSUB school certification official MSUB Academic Support Center • VA Vet Center • Montana Veterans Affairs Office • Local, state, national veterans service organizations • Montana National Guard and Air Guard, US Army Reserves, ROTC, and US Armed Forces The Director will conduct outreach programs with external MSUB veteran service organizations, government agencies, and support groups that may benefit MSUB veterans. The Director will advise, as well as conduct training for veterans, family members, and MSUB faculty/staff as needed The Director will develop, organize, and execute events in support of veterans The Director will co-sponsor any campus veterans club(s) The Director will manage and steward department budgets The Director position is a 40 hour per week, 12-month annual position The Director reports to the Vice Chancellor for Student Access and Success QUALITIES : Excellent verbal and written communication Knowledge of federal, state, and community veteran programs Ability to build relationships with veteran students, MSUB’s University and City College faculty and staff, and community members Ability to coordinate events and meet deadlines PHYSICAL DEMANDS : Usual office setting demands REASONABLE ACCOMODATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. MANDATORY REPORTER :
All employees of Montana State University Billings are Mandatory Reporters. They must report information to the Title IX Office (Director of HR) as soon as they become aware of alleged discrimination or harassment on the basis of sex, gender, or any other protected class (see HR’s harassment policy for more information). This includes but is not limited to, alleged sexual assault. Required Qualifications – Experience, Education, Knowledge & Skills Education Required: Bachelor’s degree Experience Required: Proven ability to build relationships with multiple stakeholders Customer service and student success orientation Two or more years leadership experience Excellent organizational skills Ability to analyze and interpret government regulations, as it relates to VA benefits Experience with writing reports and tracking data Familiarity with Microsoft office products including Word, Excel, Outlook, and presentation software. Preferred Qualifications – Experience, Education, Knowledge & Skills Veteran with two years of supervision and leadership experience. Experience working in higher education with student affairs, especially in the areas of academic advising, recruitment, orientation, or other student support. Prior experience with providing veterans’ support. Experience navigating VA benefits. Familiarity with Banner web-based student information systems. Ability to collect, assess and analyze information related to the success of the MVSC services on both campuses. The Successful Candidate Will Special Requirements Physical Demands This position has supervisory duties? This position has supervisory duties? Yes Announcement Number Announcement Number STAFF - VA - 2600034P Number of Vacancies Number of Vacancies 1 Desired Start Date Desired Start Date 02/02/2026 Position End Date (if temporary) Open Date Open Date 01/15/2026 Close Date Open until filled Yes Special Instructions Summary Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website. This position is not eligible for sponsorship. Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu .
MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm Required fields are indicated with an asterisk (*)
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Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the
Apply for this Job
link/button. If you would like to bookmark this position for later review, click on the
Bookmark
link. If you would like to print a copy of this position for your records, click on the
Print Preview
link. Please see Special Instructions for more details.
Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website. This position is not eligible for sponsorship. Position Information NBAPOSN Title Working Title Working Title Director for Military and Veterans Student Success Brief Position Overview The Director for Military and Veterans Student Success serves as the primary point of contact for military service members, veterans, and military-affiliated students at MSUB including both the University and City College campuses. Partners in the robust MSUB student support ecosystem including advocates for and implements services that support the enrollment and success of veteran and military-affiliated students and when applicable, their families. Provides student support from initial contact and enrollment through graduation. Responsible for all VA certification and DoD tuition assistance and education benefits reporting requirements. Advises MSUB on compliance with Title 20 and 38 as it pertains to veteran and military-affiliated student benefits. Cultivates and sustains professional relationships with community, regional, and military partners. Leads the hiring, training, supervision, and evaluation of the part-time School Certifying Official and VA Work Study students Position Number Department Department Military and Veterans Success Center Division Division Student Access and Success Appointment Type Appointment Type Staff Contract Term Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Union Affiliation Union Affiliation Exempt from Collective Bargaining FTE FTE 1 Benefits Eligible Benefits Eligible Yes Compensation Compensation Annual Salary $65,000.00 annually, commensurate with experience, education, and qualifications Contract Type Contract Type MUS If other, please specify Recruitment Type Recruitment Type Open General Statement Montana State University Billings is a preferred employer in the region - WE WANT YOU! Work-life balance Holidays-10 paid holidays per year and 1 Floating Holiday Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases) Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status. Employee and Dependent Tuition Waiver Opportunities to engage in professional development opportunities Committed to employee wellness and access to a robust Employee Assistance Program Medical Benefits that are robust and affordable Visit MUS Benefits to learn more about our benefit package including: Medical, Vision, and Dental Life Insurance and Long Term Disability are incorporated into our benefits. Learn more about our retirement benefits at MUS Retirement. Opportunities for career growth and a variety of career paths Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc. Beautiful campus environment that features our MSUB Mile walking path Duties and Responsibilities
DUTIES AND RESPONSIBILITIES : Recruitment The Director collaborates with the Office of Admissions, TRIO Veterans Upward Bound, TRIO Educational Opportunities Center, veteran service organizations, military units, and government partners to recruit and support prospective veterans and military-affiliated students. Responsibilities include: Partnering with the Office of Admissions on developing and implementing a strategic enrollment plan focused on recruitment, retention, and graduation. Representing the MVSC at campus and community recruitment events. Assisting with VA eligibility, required documentation, and military-related enrollment processes. (e.g. VA Education Benefits, DoD Tuition Assistance, MyCAA, and state level tuition waivers) Supporting prospective students with MSUB applications and course placement-related preparation. Collaborating with MSUB student support areas assisting with FAFSA completion. Partnering with TRIO Veterans Upward Bound and the Office of Admissions on pertinent orientations for veterans and military affiliated students. Supporting professional and faculty academic advisors with course registration and managing priority enrollment processes Retention Once students are enrolled, the Director supports their successful progression toward a degree by: Providing timely communication regarding deadlines and available support services. Mentoring students and addressing challenges that may impact academic performance and progression towards degree completion. Monitoring course registration and respond to academic alerts. Completing required internal and external reporting. Helping students and families navigate benefit-related issues. Connecting students with academic support services on both campuses, including the Office of TRIO Programs, Disability Support Services, and the Academic Support Center. Maintaining study spaces and computer lab resources within the MVSC on both campuses. Linking students to MSUB and community veteran resources, including Student Health and Wellness Services. Supporting the organization and operation of a campus veterans’ club. Facilitating access to scholarships and opportunities within the Montana National Guard, Air Guard, Army Reserves, and ROTC . Graduation As students near graduation, the Director provides guidance and transition support by: Communicating graduation requirements and timelines. Assisting with graduation applications and related documentation. Coordinating recognition of graduating veterans. Connecting students with employment resources, including MSUB Career and Employment Services. Advising students on post-graduation plans and continued access to military support services. The Director is a member of a network of campus departments and community organizations available to assist veterans and military affiliated students with all aspects of their transition and progression through and to graduation from MSUB, including but not limited to: TRIO Veterans Upward Bound MSUB /City College student support departments: Admissions Jacket Student Central Office of TRIO Programs (primarily TRIO SSS and TRIO EOC) Disability Support Services MSUB Student Health and Wellness Services ( SHS ) MSUB Academic Advising Career and Employment Services Financial Aid and Scholarships MSUB school certification official MSUB Academic Support Center • VA Vet Center • Montana Veterans Affairs Office • Local, state, national veterans service organizations • Montana National Guard and Air Guard, US Army Reserves, ROTC, and US Armed Forces The Director will conduct outreach programs with external MSUB veteran service organizations, government agencies, and support groups that may benefit MSUB veterans. The Director will advise, as well as conduct training for veterans, family members, and MSUB faculty/staff as needed The Director will develop, organize, and execute events in support of veterans The Director will co-sponsor any campus veterans club(s) The Director will manage and steward department budgets The Director position is a 40 hour per week, 12-month annual position The Director reports to the Vice Chancellor for Student Access and Success QUALITIES : Excellent verbal and written communication Knowledge of federal, state, and community veteran programs Ability to build relationships with veteran students, MSUB’s University and City College faculty and staff, and community members Ability to coordinate events and meet deadlines PHYSICAL DEMANDS : Usual office setting demands REASONABLE ACCOMODATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. MANDATORY REPORTER :
All employees of Montana State University Billings are Mandatory Reporters. They must report information to the Title IX Office (Director of HR) as soon as they become aware of alleged discrimination or harassment on the basis of sex, gender, or any other protected class (see HR’s harassment policy for more information). This includes but is not limited to, alleged sexual assault. Required Qualifications – Experience, Education, Knowledge & Skills Education Required: Bachelor’s degree Experience Required: Proven ability to build relationships with multiple stakeholders Customer service and student success orientation Two or more years leadership experience Excellent organizational skills Ability to analyze and interpret government regulations, as it relates to VA benefits Experience with writing reports and tracking data Familiarity with Microsoft office products including Word, Excel, Outlook, and presentation software. Preferred Qualifications – Experience, Education, Knowledge & Skills Veteran with two years of supervision and leadership experience. Experience working in higher education with student affairs, especially in the areas of academic advising, recruitment, orientation, or other student support. Prior experience with providing veterans’ support. Experience navigating VA benefits. Familiarity with Banner web-based student information systems. Ability to collect, assess and analyze information related to the success of the MVSC services on both campuses. The Successful Candidate Will Special Requirements Physical Demands This position has supervisory duties? This position has supervisory duties? Yes Announcement Number Announcement Number STAFF - VA - 2600034P Number of Vacancies Number of Vacancies 1 Desired Start Date Desired Start Date 02/02/2026 Position End Date (if temporary) Open Date Open Date 01/15/2026 Close Date Open until filled Yes Special Instructions Summary Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website. This position is not eligible for sponsorship. Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu .
MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm Required fields are indicated with an asterisk (*)
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