Director for Military and Veterans Student Success

Montana State University Billings, Billings

Director for Military and Veterans Student Success

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Please see Special Instructions for more details.

Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website.
This position is not eligible for sponsorship.

Position Information

NBAPOSN Title

Working Title

Working Title Director for Military and Veterans Student Success

Brief Position Overview

The Director for Military and Veterans Student Success serves as the primary point of contact for military service members, veterans, and military-affiliated students at MSUB including both the University and City College campuses.

Partners in the robust MSUB student support ecosystem including advocates for and implements services that support the enrollment and success of veteran and military-affiliated students and when applicable, their families.
Provides student support from initial contact and enrollment through graduation.
Responsible for all VA certification and DoD tuition assistance and education benefits reporting requirements.
Advises MSUB on compliance with Title 20 and 38 as it pertains to veteran and military-affiliated student benefits.
Cultivates and sustains professional relationships with community, regional, and military partners.
Leads the hiring, training, supervision, and evaluation of the part-time School Certifying Official and VA Work Study students

Position Number

Department

Department Military and Veterans Success Center

Division

Division Student Access and Success

Appointment Type

Appointment Type Staff

Contract Term

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA

Union Affiliation

Union Affiliation Exempt from Collective Bargaining

FTE

FTE 1

Benefits Eligible

Benefits Eligible Yes

Compensation

Compensation Annual

Salary $65,000.00 annually, commensurate with experience, education, and qualifications

Contract Type

Contract Type MUS

If other, please specify

Recruitment Type

Recruitment Type Open

General Statement

Montana State University Billings is a preferred employer in the region - WE WANT YOU!

Work-life balance
Holidays-10 paid holidays per year and 1 Floating Holiday
Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
Sick Leave – Earned at an accrual rate of . for each hour in pay status.
Employee and Dependent Tuition Waiver
Opportunities to engage in professional development opportunities
Committed to employee wellness and access to a robust Employee Assistance Program
Medical Benefits that are robust and affordable
Visit MUS Benefits to learn more about our benefit package including:

Medical, Vision, and Dental
Life Insurance and Long Term Disability are incorporated into our benefits.
Learn more about our retirement benefits at MUS Retirement.

Opportunities for career growth and a variety of career paths
Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
Beautiful campus environment that features our MSUB Mile walking path

Duties and Responsibilities

DUTIES AND RESPONSIBILITIES :

Recruitment

The Director collaborates with the Office of Admissions, TRIO Veterans Upward Bound, TRIO Educational Opportunities Center, veteran service organizations, military units, and government partners to recruit and support prospective veterans and military-affiliated students.

Responsibilities include:

Partnering with the Office of Admissions on developing and implementing a strategic enrollment plan focused on recruitment, retention, and graduation.
Representing the MVSC at campus and community recruitment events.
Assisting with VA eligibility, required documentation, and military-related enrollment processes. (e.g. VA Education Benefits, DoD Tuition Assistance, MyCAA, and state level tuition waivers)
Supporting prospective students with MSUB applications and course placement-related preparation.
Collaborating with MSUB student support areas assisting with FAFSA completion.
Partnering with TRIO Veterans Upward Bound and the Office of Admissions on pertinent orientations for veterans and military affiliated students.
Supporting professional and faculty academic advisors with course registration and managing priority enrollment processes

Retention

Once students are enrolled, the Director supports their successful progression toward a degree by:

Providing timely communication regarding deadlines and available support services.
Mentoring students and addressing challenges that may impact academic performance and progression towards degree completion.
Monitoring course registration and respond to academic alerts.
Completing required internal and external reporting.
Helping students and families navigate benefit-related issues.
Connecting students with academic support services on both campuses, including the Office of TRIO Programs, Disability Support Services, and the Academic Support Center.
Maintaining study spaces and computer lab resources within the MVSC on both campuses.
Linking students to MSUB and community veteran resources, including Student Health and Wellness Services.
Supporting the organization and operation of a campus veterans’ club.
Facilitating access to scholarships and opportunities within the Montana National Guard, Air Guard, Army Reserves, and ROTC .

Graduation

As students near graduation, the Director provides guidance and transition support by:

Communicating graduation requirements and timelines.
Assisting with graduation applications and related documentation.
Coordinating recognition of graduating veterans.
Connecting students with employment resources, including MSUB Career and Employment Services.
Advising students on post-graduation plans and continued access to military support services.

The Director is a member of a network of campus departments and community organizations available to assist veterans and military affiliated students with all aspects of their transition and progression through and to graduation from MSUB, including but not limited to:

TRIO Veterans Upward Bound
MSUB /City College student support departments:
Admissions
Jacket Student Central
Office of TRIO Programs (primarily TRIO SSS and TRIO EOC)
Disability Support Services
MSUB Student Health and Wellness Services ( SHS )
MSUB Academic Advising
Career and Employment Services
Financial Aid and Scholarships
MSUB school certification official
MSUB Academic Support Center

• VA Vet Center

• Montana Veterans Affairs Office

• Local, state, national veterans service organizations

• Montana National Guard and Air Guard, US Army Reserves, ROTC, and US Armed Forces

The Director will conduct outreach programs with external MSUB veteran service organizations, government agencies, and support groups that may benefit MSUB veterans.

The Director will advise, as well as conduct training for veterans, family members, and MSUB faculty/staff as needed

The Director will develop, organize, and execute events in support of veterans

The Director will co-sponsor any campus veterans club(s)

The Director will manage and steward department budgets

The Director position is a 40 hour per week, 12-month annual position

The Director reports to the Vice Chancellor for Student Access and Success

QUALITIES :

Excellent verbal and written communication
Knowledge of federal, state, and community veteran programs
Ability to build relationships with veteran students, MSUB’s University and City College faculty and staff, and community members
Ability to coordinate events and meet deadlines

PHYSICAL DEMANDS :

Usual office setting demands

REASONABLE ACCOMODATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

MANDATORY REPORTER : All employees of Montana State University Billings are Mandatory Reporters. They must report information to the Title IX Office (Director of HR) as soon as they become aware of alleged discrimination or harassment on the basis of sex, gender, or any other protected class (see HR’s harassment policy for more information). This includes but is not limited to, alleged sexual assault.

Required Qualifications – Experience, Education, Knowledge & Skills

Education Required:

Bachelor’s degree

Experience Required:

Proven ability to build relationships with multiple stakeholders
Customer service and student success orientation
Two or more years leadership experience
Excellent organizational skills
Ability to analyze and interpret government regulations, as it relates to VA benefits
Experience with writing reports and tracking data
Familiarity with Microsoft office products including Word, Excel, Outlook, and presentation software.

Preferred Qualifications – Experience, Education, Knowledge & Skills

Veteran with two years of supervision and leadership experience.
Experience working in higher education with student affairs, especially in the areas of academic advising, recruitment, orientation, or other student support.
Prior experience with providing veterans’ support.
Experience navigating VA benefits.
Familiarity with Banner web-based student information systems.
Ability to collect, assess and analyze information related to the success of the MVSC services on both campuses.

The Successful Candidate Will

Special Requirements

Physical Demands

This position has supervisory duties?

This position has supervisory duties? Yes

Announcement Number

Announcement Number STAFF - VA - P

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date 02/02/2026

Position End Date (if temporary)

Open Date

Open Date 01/15/2026

Close Date

Open until filled Yes

Special Instructions Summary

Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT , , .

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website:

Required fields are indicated with an asterisk (*)

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