COMPANY OVERVIEW:
Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and exceeding the expectations of our guests and homeowners. Our curated portfolio of luxury properties spans the four majestic mountains of Aspen Snowmass, one of the world’s most iconic destinations.
POSITION SUMMARY: We are seeking an experienced
Director of Housekeeping
to lead our housekeeping team, ensuring all properties are exceptionally clean, properly appointed, and guest‑ready. If you are a hands‑on leader with a keen eye for detail and a passion for delivering outstanding guest experiences, we’d love to hear from you.
RESPONSIBILITIES:
Recruit, onboard, and develop housekeeping staff, including supervisors, to enhance team skills, performance, and efficiency
Develop and implement structured training programs to ensure consistent onboarding, skill development, and service standards
Create and manage cleaning schedules to ensure timely turnovers and optimal staffing
Oversee daily housekeeping operations, ensuring all tasks are completed to Aspen Vacations’ quality standards
Motivate the team through recognition and accountability, addressing performance issues when necessary
Conduct regular property inspections to uphold cleanliness and presentation standards, promptly addressing any deficiencies
Monitor and manage inventory of linens, cleaning supplies, and equipment, proactively sourcing and replenishing as needed
Perform inventory checks to verify household items and amenities are in place, in excellent condition, and replaced as needed
Implement and uphold cleaning protocols that ensure consistency, safety, and sanitation across all properties
Ensure prompt reporting of maintenance issues and follow up to confirm timely resolution
Coordinate with guest services and operations teams for seamless arrivals, departures, special requests, and deliveries
Respond proactively to guest and owner requests, resolving issues with professionalism and urgency
Accurately bill owners for additional housekeeping services and replacement items
Participate in leadership meetings, contributing insights and recommendations to improve operations and guest experience
Communicate professionally with owners and guests to understand preferences, resolve concerns, and build trust
Foster open communication and a positive team culture focused on continuous improvement
QUALIFICATIONS:
5+ years of housekeeping management experience in high‑end vacation rentals, luxury hotels, or resorts
Deep understanding of luxury service standards and guest expectations
Strong leadership and problem‑solving abilities, especially under pressure
Proficiency with Microsoft Word, Excel, Outlook, and housekeeping/property management software
Proven success managing and training a housekeeping team to 5‑star standards
Experience recruiting, onboarding, and conducting staff evaluations
Experience developing and implementing training programs
Vendor management experience (suppliers, laundry services, etc.)
Excellent communication skills with the ability to engage with guests, owners, vendors, and staff
Ability to create and implement Standard Operating Procedures (SOPs)
Exceptional attention to detail and organizational skills
Budgeting and cost control experience for housekeeping operations
Bilingual in English and Spanish required
PHYSICAL REQUIREMENTS:
Ability to stand, sit, and walk for extended periods of time
Ability to reach overhead and below the waist
Regularly push, pull, and lift objects up to 25 pounds
Flexibility to bend, stoop, squat, kneel, and twist
Prolonged periods of desk work and computer use
COMPENSATION & BENEFITS: Annual Salary: $90,000 to $120,000, commensurate with experience and qualifications, with opportunity for additional performance incentives.
Benefits:
Health, dental, and vision insurance
Generous paid time off (PTO)
Performance‑based bonus opportunities
Supportive, collaborative work environment where your ideas are valued
SCHEDULE: Available to work a flexible schedule, including weekends and holidays.
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POSITION SUMMARY: We are seeking an experienced
Director of Housekeeping
to lead our housekeeping team, ensuring all properties are exceptionally clean, properly appointed, and guest‑ready. If you are a hands‑on leader with a keen eye for detail and a passion for delivering outstanding guest experiences, we’d love to hear from you.
RESPONSIBILITIES:
Recruit, onboard, and develop housekeeping staff, including supervisors, to enhance team skills, performance, and efficiency
Develop and implement structured training programs to ensure consistent onboarding, skill development, and service standards
Create and manage cleaning schedules to ensure timely turnovers and optimal staffing
Oversee daily housekeeping operations, ensuring all tasks are completed to Aspen Vacations’ quality standards
Motivate the team through recognition and accountability, addressing performance issues when necessary
Conduct regular property inspections to uphold cleanliness and presentation standards, promptly addressing any deficiencies
Monitor and manage inventory of linens, cleaning supplies, and equipment, proactively sourcing and replenishing as needed
Perform inventory checks to verify household items and amenities are in place, in excellent condition, and replaced as needed
Implement and uphold cleaning protocols that ensure consistency, safety, and sanitation across all properties
Ensure prompt reporting of maintenance issues and follow up to confirm timely resolution
Coordinate with guest services and operations teams for seamless arrivals, departures, special requests, and deliveries
Respond proactively to guest and owner requests, resolving issues with professionalism and urgency
Accurately bill owners for additional housekeeping services and replacement items
Participate in leadership meetings, contributing insights and recommendations to improve operations and guest experience
Communicate professionally with owners and guests to understand preferences, resolve concerns, and build trust
Foster open communication and a positive team culture focused on continuous improvement
QUALIFICATIONS:
5+ years of housekeeping management experience in high‑end vacation rentals, luxury hotels, or resorts
Deep understanding of luxury service standards and guest expectations
Strong leadership and problem‑solving abilities, especially under pressure
Proficiency with Microsoft Word, Excel, Outlook, and housekeeping/property management software
Proven success managing and training a housekeeping team to 5‑star standards
Experience recruiting, onboarding, and conducting staff evaluations
Experience developing and implementing training programs
Vendor management experience (suppliers, laundry services, etc.)
Excellent communication skills with the ability to engage with guests, owners, vendors, and staff
Ability to create and implement Standard Operating Procedures (SOPs)
Exceptional attention to detail and organizational skills
Budgeting and cost control experience for housekeeping operations
Bilingual in English and Spanish required
PHYSICAL REQUIREMENTS:
Ability to stand, sit, and walk for extended periods of time
Ability to reach overhead and below the waist
Regularly push, pull, and lift objects up to 25 pounds
Flexibility to bend, stoop, squat, kneel, and twist
Prolonged periods of desk work and computer use
COMPENSATION & BENEFITS: Annual Salary: $90,000 to $120,000, commensurate with experience and qualifications, with opportunity for additional performance incentives.
Benefits:
Health, dental, and vision insurance
Generous paid time off (PTO)
Performance‑based bonus opportunities
Supportive, collaborative work environment where your ideas are valued
SCHEDULE: Available to work a flexible schedule, including weekends and holidays.
#J-18808-Ljbffr