Better Talent by Laveer & Co.
Reservations Sales Agent
Better Talent by Laveer & Co., Orange Beach, Alabama, United States, 36561
Company Overview
Reservations Agent: Join Our Gulf Coast Team!
THIS IS AN IN-OFFICE POSITION. THIS POSITION IS NOT REMOTE WORK ELIGIBLE.
As our Reservations Agent, you will be the dynamic front-line ambassador for our properties and guest services. You are responsible for ensuring our guests find the perfect vacation property and have a seamless, memorable stay, taking pride in bringing guests to the beautiful Gulf Coast. This role is ideal for a proactive, results-oriented individual who thrives in a high-paced environment and excels at both communication and achieving goals. You will be a crucial link between our guests and our properties, requiring on-site visits and involvement in guest retention efforts. Apply today to step into a role that values your sales skills, offers growth opportunities, and lets you make a significant impact on our guests logo vacation experiences! We look forward to welcoming you to our Liquid Life family!
Responsibilities
Guest Communication & Sales: Respond to incoming reservation requests on various OTAs (Online Travel Agencies) platforms, phone inquiries, emails, and texts in a timely, positive, and comprehensive manner.
Proactive Selling: Complete warm lead calls and contact attempts daily to convert inquiries into confirmed reservations.
Goal Achievement: Consistently work towards and achieve weekly reservation and occupancy goals.
Guest Interaction: Professionally manage face-to-face interactions with walk-in guests seeking property information and bookings.
Local Expertise: Communicate in-depth information to confirmed and potential guests about the property, the surrounding area, and local attractions, leveraging strong Gulf Coast knowledge.
Property Knowledge: Regularly visit units and complexes to gather detailed property information, ensuring accuracy for guests and providing valuable insight back to the company.
Guest Retention: Participate in and host events aimed at guest retention and engagement.
Booking Management: Work collaboratively with the reservations team to maximize revenue and occupancy levels. Stay updated on property availability and rates to provide informed suggestions.
Financial Accuracy: Perform basic mathematical calculations accurately for quotes, deposits, and booking adjustments.
Qualifications
Experience: Experience in customer service, sales, or hospitality reservations is required.
Preferred Experience: Previous experience in hospitality or a related field, and experience with OTAs such as VRBO, is preferred.
Math Skills: Must possess competence in basic math to accurately handle quotes and financial transactions.
Local Knowledge: Must have or be willing to rapidly acquire strong knowledge of the local Gulf Coast area (attractions, restaurants, events, and property locations).
Adaptability: Must be able to quickly adapt to using multiple guest reservation platforms and software effectively. Training will be provided.
Technical Skills: Able to work with and understand multiple online software applications. Excellent computer and internet navigation skills. Familiarity with MAC/OS is a plus.
Teamwork: Able to communicate effectively and collaborate with your Guest Services and Reservation Team members.
Compensation & Benefits Hourly Pay:
$18.00- 20.00 (based on experience)
Paid time off, such as PTO, sick days, and vacation days
Health insurance
Dental insurance
Vision insurance
401K with Company match
Schedule: Must be available on weekdays, weekends, and some holidays. Office hours of operation are 8:00 a.m. until 5:00 p.m.
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THIS IS AN IN-OFFICE POSITION. THIS POSITION IS NOT REMOTE WORK ELIGIBLE.
As our Reservations Agent, you will be the dynamic front-line ambassador for our properties and guest services. You are responsible for ensuring our guests find the perfect vacation property and have a seamless, memorable stay, taking pride in bringing guests to the beautiful Gulf Coast. This role is ideal for a proactive, results-oriented individual who thrives in a high-paced environment and excels at both communication and achieving goals. You will be a crucial link between our guests and our properties, requiring on-site visits and involvement in guest retention efforts. Apply today to step into a role that values your sales skills, offers growth opportunities, and lets you make a significant impact on our guests logo vacation experiences! We look forward to welcoming you to our Liquid Life family!
Responsibilities
Guest Communication & Sales: Respond to incoming reservation requests on various OTAs (Online Travel Agencies) platforms, phone inquiries, emails, and texts in a timely, positive, and comprehensive manner.
Proactive Selling: Complete warm lead calls and contact attempts daily to convert inquiries into confirmed reservations.
Goal Achievement: Consistently work towards and achieve weekly reservation and occupancy goals.
Guest Interaction: Professionally manage face-to-face interactions with walk-in guests seeking property information and bookings.
Local Expertise: Communicate in-depth information to confirmed and potential guests about the property, the surrounding area, and local attractions, leveraging strong Gulf Coast knowledge.
Property Knowledge: Regularly visit units and complexes to gather detailed property information, ensuring accuracy for guests and providing valuable insight back to the company.
Guest Retention: Participate in and host events aimed at guest retention and engagement.
Booking Management: Work collaboratively with the reservations team to maximize revenue and occupancy levels. Stay updated on property availability and rates to provide informed suggestions.
Financial Accuracy: Perform basic mathematical calculations accurately for quotes, deposits, and booking adjustments.
Qualifications
Experience: Experience in customer service, sales, or hospitality reservations is required.
Preferred Experience: Previous experience in hospitality or a related field, and experience with OTAs such as VRBO, is preferred.
Math Skills: Must possess competence in basic math to accurately handle quotes and financial transactions.
Local Knowledge: Must have or be willing to rapidly acquire strong knowledge of the local Gulf Coast area (attractions, restaurants, events, and property locations).
Adaptability: Must be able to quickly adapt to using multiple guest reservation platforms and software effectively. Training will be provided.
Technical Skills: Able to work with and understand multiple online software applications. Excellent computer and internet navigation skills. Familiarity with MAC/OS is a plus.
Teamwork: Able to communicate effectively and collaborate with your Guest Services and Reservation Team members.
Compensation & Benefits Hourly Pay:
$18.00- 20.00 (based on experience)
Paid time off, such as PTO, sick days, and vacation days
Health insurance
Dental insurance
Vision insurance
401K with Company match
Schedule: Must be available on weekdays, weekends, and some holidays. Office hours of operation are 8:00 a.m. until 5:00 p.m.
#J-18808-Ljbffr