Overview
Job Title:
SBA Collections Specialist. Banesco USA is seeking an
SBA Collections Specialist
for our SBA Portfolio Managers business unit. Responsibilities
Responsible for inbound calls regarding client inquiries and concerns about their accounts and bank products and services, ensuring requests are fully satisfied. Assist clients with online banking registration, online banking access, password resets, and online wires, ensuring the customer’s identity is verified through the established process. Conduct client callbacks maintaining Banesco USA integrity and confidentiality, following procedures for information security. Handle complex issues or inquiries to ensure requests are completed in a timely manner. Perform follow-up as needed (especially on time-sensitive issues) to meet SLA goals. Escalate issues to the appropriate parties when needed. Assist with tracking customer data. Serve as backup for answering client emails, online banking messages, and assisting customer inquiries or concerns. Able to collect and negotiate payments with clients. Ability to multi-task: document while conversing with clients, and manage multiple systems simultaneously. High attention to detail and accuracy (including written skills). Ability to manage and collaborate with a flexible schedule. Responsible for completing the annual training program assigned. Performs other functions and/or duties as assigned. Qualifications
Education: High School Diploma or equivalent experience. Experience: One (1) year in a customer service role or call center environment. Advanced computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). Basic knowledge of related State and Federal banking compliance regulations. Strong verbal and written communication skills, with the ability to communicate at all levels of the organization. Must be bilingual in English and Spanish; ability to fluently speak, understand, read, and write both languages. Strong attention to detail and accuracy. Ability to multi-task with strong organization, time-management, and prioritizing skills. Customer service skills ensuring satisfaction of both internal and external customers. Ability to understand and comprehend instructions, procedures, and policies ensuring compliance with the Bank’s policies and procedures. Benefits
Competitive Salary PTO Hybrid Work Model (remote and on-site) Tuition Reimbursement Paid Parental Leave Medical, Dental, Vision 401(k) retirement plan Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us
Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. We promote the ongoing professional and personal development of our employees, embracing challenges and adapting to today’s changing environment. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We strive to Leave Our Mark. At Banesco USA, our enthusiastic team works to create a world-class organization in an ever-changing world.
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Job Title:
SBA Collections Specialist. Banesco USA is seeking an
SBA Collections Specialist
for our SBA Portfolio Managers business unit. Responsibilities
Responsible for inbound calls regarding client inquiries and concerns about their accounts and bank products and services, ensuring requests are fully satisfied. Assist clients with online banking registration, online banking access, password resets, and online wires, ensuring the customer’s identity is verified through the established process. Conduct client callbacks maintaining Banesco USA integrity and confidentiality, following procedures for information security. Handle complex issues or inquiries to ensure requests are completed in a timely manner. Perform follow-up as needed (especially on time-sensitive issues) to meet SLA goals. Escalate issues to the appropriate parties when needed. Assist with tracking customer data. Serve as backup for answering client emails, online banking messages, and assisting customer inquiries or concerns. Able to collect and negotiate payments with clients. Ability to multi-task: document while conversing with clients, and manage multiple systems simultaneously. High attention to detail and accuracy (including written skills). Ability to manage and collaborate with a flexible schedule. Responsible for completing the annual training program assigned. Performs other functions and/or duties as assigned. Qualifications
Education: High School Diploma or equivalent experience. Experience: One (1) year in a customer service role or call center environment. Advanced computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.). Basic knowledge of related State and Federal banking compliance regulations. Strong verbal and written communication skills, with the ability to communicate at all levels of the organization. Must be bilingual in English and Spanish; ability to fluently speak, understand, read, and write both languages. Strong attention to detail and accuracy. Ability to multi-task with strong organization, time-management, and prioritizing skills. Customer service skills ensuring satisfaction of both internal and external customers. Ability to understand and comprehend instructions, procedures, and policies ensuring compliance with the Bank’s policies and procedures. Benefits
Competitive Salary PTO Hybrid Work Model (remote and on-site) Tuition Reimbursement Paid Parental Leave Medical, Dental, Vision 401(k) retirement plan Life Insurance Supplemental Insurances Short-Term & Long-Term Disability About Us
Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. We promote the ongoing professional and personal development of our employees, embracing challenges and adapting to today’s changing environment. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We strive to Leave Our Mark. At Banesco USA, our enthusiastic team works to create a world-class organization in an ever-changing world.
#J-18808-Ljbffr