Overview
DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project.
Position Helpdesk Support Specialist
Client State Highway Administration
Work location Chestertown, Maryland (100% onsite)
Interview mode Virtual
Requirements
4 years’ experience providing Tier 1-2 Help Desk Support
2 years’ experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Support for PCs, laptops, thin clients, stand-alone and networked printers, stand-alone and networked scanners, and modems
Prior experience working with Active Directory
Demonstrated experience installing, upgrading, and configuring:
Desktop Operating Systems: Windows 2000, Windows XP, Windows
Server Operating Systems: Windows 2000, Windows 2003
Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Service desk software (opening, documenting, closing, and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
Successful results of a background check
#J-18808-Ljbffr
Position Helpdesk Support Specialist
Client State Highway Administration
Work location Chestertown, Maryland (100% onsite)
Interview mode Virtual
Requirements
4 years’ experience providing Tier 1-2 Help Desk Support
2 years’ experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Support for PCs, laptops, thin clients, stand-alone and networked printers, stand-alone and networked scanners, and modems
Prior experience working with Active Directory
Demonstrated experience installing, upgrading, and configuring:
Desktop Operating Systems: Windows 2000, Windows XP, Windows
Server Operating Systems: Windows 2000, Windows 2003
Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Service desk software (opening, documenting, closing, and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
Successful results of a background check
#J-18808-Ljbffr