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DK Consulting Overview Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project.
Overview Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.
Position:
Helpdesk Support Specialist
Client:
State Highway Administration
Work location:
Chestertown, Maryland (100% onsite)
Interview mode:
Virtual
Requirements
4 years’ experience providing Tier 1-2 Help Desk Support
2 years’ experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Support for PCs, laptops, thin clients, stand‑alone and networked printers, standalone and networked scanners, and modems
Prior experience working with Active Directory
Demonstrated experience installing, upgrading, and configuring:
Desktop Operating Systems: Windows 2000, Windows XP, Windows
Server Operating Systems: Windows 2000, Windows 2003
Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Service desk software (opening, documenting, closing, and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
Successful results of a background check
#J-18808-Ljbffr
DK Consulting Overview Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project.
Overview Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays.
Position:
Helpdesk Support Specialist
Client:
State Highway Administration
Work location:
Chestertown, Maryland (100% onsite)
Interview mode:
Virtual
Requirements
4 years’ experience providing Tier 1-2 Help Desk Support
2 years’ experience providing service desk support using ticketing software
Experience troubleshooting PC and Microsoft hardware or software
Support for PCs, laptops, thin clients, stand‑alone and networked printers, standalone and networked scanners, and modems
Prior experience working with Active Directory
Demonstrated experience installing, upgrading, and configuring:
Desktop Operating Systems: Windows 2000, Windows XP, Windows
Server Operating Systems: Windows 2000, Windows 2003
Microsoft Active Directory Services
Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software
Service desk software (opening, documenting, closing, and follow up on service calls)
Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003
Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills
Successful results of a background check
#J-18808-Ljbffr