Overview
LHH is partnering with an organization in the automotive industry in Anne Arundel County to hire multiple Customer Service Agents to support ongoing operations. This is a temporary, ongoing opportunity that requires a strong customer-focused mindset and the ability to work onsite five days per week.
Key Responsibilities
Handle inbound and outbound customer inquiries via phone, email, and/or in person
Provide accurate information and resolve customer issues in a timely and professional manner
Document customer interactions and maintain detailed records
Escalate complex issues as needed following established procedures
Maintain a high level of customer satisfaction while meeting productivity and quality standards
Qualifications
Previous customer service experience preferred
Strong verbal and written communication skills
Ability to remain professional, calm, and solution-oriented
Basic computer skills and comfort using customer service systems
Reliable attendance and ability to work onsite Monday–Friday
Benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
#J-18808-Ljbffr
Key Responsibilities
Handle inbound and outbound customer inquiries via phone, email, and/or in person
Provide accurate information and resolve customer issues in a timely and professional manner
Document customer interactions and maintain detailed records
Escalate complex issues as needed following established procedures
Maintain a high level of customer satisfaction while meeting productivity and quality standards
Qualifications
Previous customer service experience preferred
Strong verbal and written communication skills
Ability to remain professional, calm, and solution-oriented
Basic computer skills and comfort using customer service systems
Reliable attendance and ability to work onsite Monday–Friday
Benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
#J-18808-Ljbffr