Overview
Summary of Position Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs, meetings & event set-ups, etc.) "walk-in" site inspections and in-house group arrangements. Organizational Relationships
Reports to:
Director of Sales/General Manager Supervises:
NA Qualifications and Skills
Must be 18 years of age or older Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Sales systems. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and work under tight deadlines. Professional demeanor and strong interpersonal skills. Customer-focused and proactive approach. Team-oriented with ability to collaborate across departments. Flexible and adaptable to changing priorities. Enthusiastic about sales and event management. Work flexible schedule including nights, weekends, and/or holidays as needed Education and Experience
High School diploma/GED or equivalent education Previous experience in sales, customer service, or event coordination is a plus. Previous administrative or customer service experience preferred Duties and Responsibilities
Answering reviews and overseeing deposit schedules Updating details in opera such as routing, notes, and comments, assisting with details for group resumes such as arrival times, and special requests. Set up events on the group side. Reservations - charging customers, checking cancellation penalties, reaching out to guests via phone when needed Overseeing Hotel Planner requests Coordinate all internal and external correspondence, BEOs, incoming mail, and other administrative duties for the Sales Department. To maintain complete and supported records of all correspondence, sales agreements, contracts and quotes for the hotels. To provide a courteous, professional, efficient, and flexible service at all times. To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department, Reservations Department or any other Department of the hotel as assigned To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department. To coordinate all amenity deliveries to groups along with the Hotel Front Desk. To ensure the correct follow-up gifts or cards have been arranged. To be fully conversant with all services and facilities offered by the hotel. To utilize OPERA for all account management functions. To ensure correct booking procedures are implemented including group room and meeting program history, contractual agreements, room block analysis, etc. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures. To ensure that all sales contracts follow the established Hotel Policies & Procedures To project a warm, professional and welcoming image. To ensure that an efficient and accurate filing system, both manual as well as electronic is maintained at all times. To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards. Performs other related duties as assigned by the Sales Team, Managers and Directors. Showboat Core Values
Friendly Focused
– we are committed to creating a fun environment that embraces families and children of all ages. Kindness Focused
– we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. Team Spirit
– we foster a respectful workplace where team members work together to exceed our guest's expectations. Hearts the Serve
– we are driven by a passion to bring joy and happiness to the guests that we serve. Take Ownership
– we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions
The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form). The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 10 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands
Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day) Not Applicable – activity is not applicable to this occupation. Appendix: Physical Demands Details
Stand: Constantly; Walk: Constantly; Sit: Constantly; Handling/Fingering: Constantly; Reach Outward: Constantly; Reach Above Shoulder: Constantly; Climb: Constantly; Crawl: Constantly; Squat or Kneel: Constantly; Bend: Constantly Lift/Carry: 10 lbs. or less – Frequently; 11 to 20 lbs. – Frequently; 21 to 50 lbs. – Frequently; 51 to 100 lbs. – Constantly Push/Pull: 12 lbs. or less – Frequently; 13 to 25 lbs. – Frequently; 26 to 40 lbs. – Frequently; 41 to 100 lbs. – Occasionally Environmental Factors
Extreme Cold (non-weather) – Constantly Extreme Heat (non-weather) – Constantly Loud Noise Level – Constantly Other
Ability to Read – Constantly Ability to Speak English – Constantly Ability to Understand Verbal Directions – Constantly Ability to Report to Work Regularly – Constantly Ability to Report to Work on Time – Constantly Ability to Work Safely – Constantly
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Summary of Position Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs, meetings & event set-ups, etc.) "walk-in" site inspections and in-house group arrangements. Organizational Relationships
Reports to:
Director of Sales/General Manager Supervises:
NA Qualifications and Skills
Must be 18 years of age or older Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Sales systems. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and work under tight deadlines. Professional demeanor and strong interpersonal skills. Customer-focused and proactive approach. Team-oriented with ability to collaborate across departments. Flexible and adaptable to changing priorities. Enthusiastic about sales and event management. Work flexible schedule including nights, weekends, and/or holidays as needed Education and Experience
High School diploma/GED or equivalent education Previous experience in sales, customer service, or event coordination is a plus. Previous administrative or customer service experience preferred Duties and Responsibilities
Answering reviews and overseeing deposit schedules Updating details in opera such as routing, notes, and comments, assisting with details for group resumes such as arrival times, and special requests. Set up events on the group side. Reservations - charging customers, checking cancellation penalties, reaching out to guests via phone when needed Overseeing Hotel Planner requests Coordinate all internal and external correspondence, BEOs, incoming mail, and other administrative duties for the Sales Department. To maintain complete and supported records of all correspondence, sales agreements, contracts and quotes for the hotels. To provide a courteous, professional, efficient, and flexible service at all times. To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department, Reservations Department or any other Department of the hotel as assigned To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department. To coordinate all amenity deliveries to groups along with the Hotel Front Desk. To ensure the correct follow-up gifts or cards have been arranged. To be fully conversant with all services and facilities offered by the hotel. To utilize OPERA for all account management functions. To ensure correct booking procedures are implemented including group room and meeting program history, contractual agreements, room block analysis, etc. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures. To ensure that all sales contracts follow the established Hotel Policies & Procedures To project a warm, professional and welcoming image. To ensure that an efficient and accurate filing system, both manual as well as electronic is maintained at all times. To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards. Performs other related duties as assigned by the Sales Team, Managers and Directors. Showboat Core Values
Friendly Focused
– we are committed to creating a fun environment that embraces families and children of all ages. Kindness Focused
– we demonstrate kindness in everything we do, seeking to uplift and support all of those around us. Team Spirit
– we foster a respectful workplace where team members work together to exceed our guest's expectations. Hearts the Serve
– we are driven by a passion to bring joy and happiness to the guests that we serve. Take Ownership
– we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions
The ability to attend work predictably and regularly and to be punctual. The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form). The ability to work with mathematical concepts and to apply concepts to practical situations. The ability to work cooperatively with others. The ability to deal politely and professionally with customers and coworkers. The ability to perform several tasks at once. The ability to follow directions or instruction. The ability to use a computer to communicate, create, and access information. The ability to lift and move 10 pounds. The ability to sit/stand/bend/stretch, etc. The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands
Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day) Not Applicable – activity is not applicable to this occupation. Appendix: Physical Demands Details
Stand: Constantly; Walk: Constantly; Sit: Constantly; Handling/Fingering: Constantly; Reach Outward: Constantly; Reach Above Shoulder: Constantly; Climb: Constantly; Crawl: Constantly; Squat or Kneel: Constantly; Bend: Constantly Lift/Carry: 10 lbs. or less – Frequently; 11 to 20 lbs. – Frequently; 21 to 50 lbs. – Frequently; 51 to 100 lbs. – Constantly Push/Pull: 12 lbs. or less – Frequently; 13 to 25 lbs. – Frequently; 26 to 40 lbs. – Frequently; 41 to 100 lbs. – Occasionally Environmental Factors
Extreme Cold (non-weather) – Constantly Extreme Heat (non-weather) – Constantly Loud Noise Level – Constantly Other
Ability to Read – Constantly Ability to Speak English – Constantly Ability to Understand Verbal Directions – Constantly Ability to Report to Work Regularly – Constantly Ability to Report to Work on Time – Constantly Ability to Work Safely – Constantly
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