Employment Specialist II (Nonprofit)
Pacific Asian Consortium in Employment, Los Angeles, California, United States, 90079
COMPENSATION
$21.01 to $32.83 per hour depending on qualifications plus excellent benefits. This is a full-time position. This position is on-site and based in our DTLA office and may require rotational shifts at Downtown Central Library. ABOUT PACE
Pacific Asian Consortium in Employment PACE was originally formed in 1975 to serve the employment needs of Los Angeles’ growing AAPI refugee community. With an initial grant from the City of Los Angeles, PACE offered job training and placement services, eventually broadening our job creation programs into the San Gabriel Valley and South Bay area. Overtime, we realized that the most fundamental needs of our communities couldn’t be adequately addressed through job training and employment services alone. We decided to expand our services to better address the issues of poverty and inequality faced by Angelenos across all ethnic and racial groups. At PACE, we are continually innovating to meet the evolving needs of our community while fostering a team that reflects the rich ethnic and cultural diversity of the populations we serve. Today, our staff provides linguistically and culturally competent services in over 40 languages and dialects, while our community development work spans across five core programs: Employment, Education, Business, Energy, and Housing. Please visit our website to learn more: pacela.org PROGRAM SUMMARY
PACE’s Downtown/Pico Union WorkSource Center provides comprehensive services for job seekers and employers, including counseling, training, and supportive services. Visitors to the center can access workshops, a computer lab, and personalized employment counseling. We also offer on- and off-site training programs and specialized services for veterans and older adults, collaborating with community-based organizations, government agencies, colleges, schools, unions, and employers of all sizes. pacela.org/our-work/employment/ JOB SUMMARY
We are looking for an enthusiastic and service-oriented
EMPLOYMENT SPECIALIST II
to join our team. Under the direction of the Senior Workforce Development Specialist of the Downtown/Pico-Union WorkSource Center, the Employment Specialist II will be responsible for performing a wide range of services for the program and the WorkSource Center. This includes assisting individuals to find employment opportunities, conducting orientation, providing customer service, determining eligibility, assessment duties, specialized data entry, receipt/inputting of City or Grantor MIS information and documents, case management, job development, and job placement/retention. The position will also collect, organize, and report information pertaining to participant activities and any activities related to employment and training programs. Position is mainly based at PACE\'s main office in downtown LA with rotational shifts operated at the Downtown Central Public Library Portal as required. POSITION RESPONSIBILITIES
As a key representative at the Downtown/Pico-Union WorkSource Center, provide initial assistance to job seekers and perform a range of duties related to the WIOA funded program, including recruiting potential customers, conducting group and one-on-one orientation, determining eligibility for WIOA services, attending City of LA meetings, providing information to customers and staff, referring customers to other resources and partner agencies as needed, keeping records and paperwork for eligible customer files, submitting weekly reports, outreach, case management, job development, job placement/retention, and performing other duties to meet goals and standards.
Inform all interested customers about services available at or through the WorkSource Centers.
Inform customers about self-directed information and referral services available at the WorkSource Center, other WorkSource Centers and through 211, and ensure understanding of guidelines for using the tools at the Downtown/Pico-Union WorkSource Center.
Inform customers about general program eligibility and guidelines, collaborators’ program requirements, customer and WorkSource Center responsibilities, general timeframes, steps to becoming a registered customer, and overall program goals.
Provide and document that customers have received an orientation to all services, including Job Resource Center, training, retraining, supportive services, job development, re-employment/job placement, and post-exit follow-up.
Refer customers to Downtown/Pico-Union WorkSource Center Staff Assisted Services.
Provide each customer with a copy of the complaint procedures, a list of supportive services available, and a statement of the program’s goals and objectives. Inform customers that they will be contacted for post-exit follow-up and that they must sign a release and provide contact information.
Provide Labor Market Information using sources such as O’Net and CalJOBS.
Provide customers with program performance information and program cost information for Eligible Training Providers identified on the Eligible Training Providers List ETPL.
Provide information and assistance to customers regarding filing unemployment compensation claims.
Determine eligibility of prospective customers with respect to program regulations and guidelines.
Conduct one-on-one or group orientations as needed.
Schedule GAIN participant referrals to conduct in-person orientation, intake, eligibility and assessment for a potential Transitional Subsidized Employment assignment.
Refer eligible participants to short-term prevocational services after completing eligibility and assessment.
Contact local organizations for job openings and assist employers with SBWIB applications to become approved TSE sites.
Refer qualified participants to job interviews for a TSE assignment and follow up with participants/employers for results.
Complete payroll paperwork and submit to SBWIB for participants starting a TSE assignment; collect timesheets bi-weekly and distribute checks.
Assist participants with unsubsidized employment and follow up with wage verification and program documentation.
Enter data into the I-TRAIN system to report participant activities and maintain case notes in files for program monitors and audits.
Enter data into the CalJobs system to report WIOA co-enrolled activities and keep notes in CalJobs for co-enrollment.
Complete LA County Harassment training bi-annually and attend weekly staff and quarterly SBWIB meetings. Submit monthly performance reports and participate in events to promote services.
Assist with outreach to job seekers and businesses by attending job fairs and community events; ensure smooth referrals to intensive/training services and maintain timely communication of issues.
Maintain electronic case notes in CalJOBS and ensure daily interaction documentation; complete trainings provided by the City EWDD; and perform duties to reach program goals (90% of total program year eligibility), including case management and job development, placement, and retention.
Perform other duties as assigned.
QUALIFICATIONS
Minimum of a High School Diploma (or GED equivalent) required; Associate’s or Bachelor's Degree preferred.
Minimum of 2 years of experience in customer service, assessment, eligibility determination, case management and/or counseling.
Experience in Workforce or employment programs desirable but not required.
Some supervision experience desirable.
Professional experience in social services programs highly preferred.
Must have excellent interpersonal skills, be a team player, and work with diverse populations to provide in-person and over-the-phone program services.
Excellent customer service skills.
Strong organizational skills.
Be proficient in Windows PC environment and Microsoft Office.
Possess excellent communication and written skills, as well as telephone and people skills.
Must have excellent time management and organizational skills to effectively manage a caseload.
Bilingual skills preferred.
Must be available to work evening and weekend hours as needed.
OTHER REQUIREMENTS
Must pass employment and professional reference checks.
Must possess a valid Driver’s License and the use of an automobile with adequate insurance coverage as travel may be required.
COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Exemptions for medical or religious reasons apply.
APPLICATION PROCESS
All applicants must upload a resume and complete the application on our website to be considered. Visit link to apply: pacela.org/about/work-at-pace/
Applications will be reviewed on a rolling basis until positions are filled. We will only reach out to candidates who are selected to move forward in the process.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, color vision and ability to adjust focus.
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$21.01 to $32.83 per hour depending on qualifications plus excellent benefits. This is a full-time position. This position is on-site and based in our DTLA office and may require rotational shifts at Downtown Central Library. ABOUT PACE
Pacific Asian Consortium in Employment PACE was originally formed in 1975 to serve the employment needs of Los Angeles’ growing AAPI refugee community. With an initial grant from the City of Los Angeles, PACE offered job training and placement services, eventually broadening our job creation programs into the San Gabriel Valley and South Bay area. Overtime, we realized that the most fundamental needs of our communities couldn’t be adequately addressed through job training and employment services alone. We decided to expand our services to better address the issues of poverty and inequality faced by Angelenos across all ethnic and racial groups. At PACE, we are continually innovating to meet the evolving needs of our community while fostering a team that reflects the rich ethnic and cultural diversity of the populations we serve. Today, our staff provides linguistically and culturally competent services in over 40 languages and dialects, while our community development work spans across five core programs: Employment, Education, Business, Energy, and Housing. Please visit our website to learn more: pacela.org PROGRAM SUMMARY
PACE’s Downtown/Pico Union WorkSource Center provides comprehensive services for job seekers and employers, including counseling, training, and supportive services. Visitors to the center can access workshops, a computer lab, and personalized employment counseling. We also offer on- and off-site training programs and specialized services for veterans and older adults, collaborating with community-based organizations, government agencies, colleges, schools, unions, and employers of all sizes. pacela.org/our-work/employment/ JOB SUMMARY
We are looking for an enthusiastic and service-oriented
EMPLOYMENT SPECIALIST II
to join our team. Under the direction of the Senior Workforce Development Specialist of the Downtown/Pico-Union WorkSource Center, the Employment Specialist II will be responsible for performing a wide range of services for the program and the WorkSource Center. This includes assisting individuals to find employment opportunities, conducting orientation, providing customer service, determining eligibility, assessment duties, specialized data entry, receipt/inputting of City or Grantor MIS information and documents, case management, job development, and job placement/retention. The position will also collect, organize, and report information pertaining to participant activities and any activities related to employment and training programs. Position is mainly based at PACE\'s main office in downtown LA with rotational shifts operated at the Downtown Central Public Library Portal as required. POSITION RESPONSIBILITIES
As a key representative at the Downtown/Pico-Union WorkSource Center, provide initial assistance to job seekers and perform a range of duties related to the WIOA funded program, including recruiting potential customers, conducting group and one-on-one orientation, determining eligibility for WIOA services, attending City of LA meetings, providing information to customers and staff, referring customers to other resources and partner agencies as needed, keeping records and paperwork for eligible customer files, submitting weekly reports, outreach, case management, job development, job placement/retention, and performing other duties to meet goals and standards.
Inform all interested customers about services available at or through the WorkSource Centers.
Inform customers about self-directed information and referral services available at the WorkSource Center, other WorkSource Centers and through 211, and ensure understanding of guidelines for using the tools at the Downtown/Pico-Union WorkSource Center.
Inform customers about general program eligibility and guidelines, collaborators’ program requirements, customer and WorkSource Center responsibilities, general timeframes, steps to becoming a registered customer, and overall program goals.
Provide and document that customers have received an orientation to all services, including Job Resource Center, training, retraining, supportive services, job development, re-employment/job placement, and post-exit follow-up.
Refer customers to Downtown/Pico-Union WorkSource Center Staff Assisted Services.
Provide each customer with a copy of the complaint procedures, a list of supportive services available, and a statement of the program’s goals and objectives. Inform customers that they will be contacted for post-exit follow-up and that they must sign a release and provide contact information.
Provide Labor Market Information using sources such as O’Net and CalJOBS.
Provide customers with program performance information and program cost information for Eligible Training Providers identified on the Eligible Training Providers List ETPL.
Provide information and assistance to customers regarding filing unemployment compensation claims.
Determine eligibility of prospective customers with respect to program regulations and guidelines.
Conduct one-on-one or group orientations as needed.
Schedule GAIN participant referrals to conduct in-person orientation, intake, eligibility and assessment for a potential Transitional Subsidized Employment assignment.
Refer eligible participants to short-term prevocational services after completing eligibility and assessment.
Contact local organizations for job openings and assist employers with SBWIB applications to become approved TSE sites.
Refer qualified participants to job interviews for a TSE assignment and follow up with participants/employers for results.
Complete payroll paperwork and submit to SBWIB for participants starting a TSE assignment; collect timesheets bi-weekly and distribute checks.
Assist participants with unsubsidized employment and follow up with wage verification and program documentation.
Enter data into the I-TRAIN system to report participant activities and maintain case notes in files for program monitors and audits.
Enter data into the CalJobs system to report WIOA co-enrolled activities and keep notes in CalJobs for co-enrollment.
Complete LA County Harassment training bi-annually and attend weekly staff and quarterly SBWIB meetings. Submit monthly performance reports and participate in events to promote services.
Assist with outreach to job seekers and businesses by attending job fairs and community events; ensure smooth referrals to intensive/training services and maintain timely communication of issues.
Maintain electronic case notes in CalJOBS and ensure daily interaction documentation; complete trainings provided by the City EWDD; and perform duties to reach program goals (90% of total program year eligibility), including case management and job development, placement, and retention.
Perform other duties as assigned.
QUALIFICATIONS
Minimum of a High School Diploma (or GED equivalent) required; Associate’s or Bachelor's Degree preferred.
Minimum of 2 years of experience in customer service, assessment, eligibility determination, case management and/or counseling.
Experience in Workforce or employment programs desirable but not required.
Some supervision experience desirable.
Professional experience in social services programs highly preferred.
Must have excellent interpersonal skills, be a team player, and work with diverse populations to provide in-person and over-the-phone program services.
Excellent customer service skills.
Strong organizational skills.
Be proficient in Windows PC environment and Microsoft Office.
Possess excellent communication and written skills, as well as telephone and people skills.
Must have excellent time management and organizational skills to effectively manage a caseload.
Bilingual skills preferred.
Must be available to work evening and weekend hours as needed.
OTHER REQUIREMENTS
Must pass employment and professional reference checks.
Must possess a valid Driver’s License and the use of an automobile with adequate insurance coverage as travel may be required.
COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Exemptions for medical or religious reasons apply.
APPLICATION PROCESS
All applicants must upload a resume and complete the application on our website to be considered. Visit link to apply: pacela.org/about/work-at-pace/
Applications will be reviewed on a rolling basis until positions are filled. We will only reach out to candidates who are selected to move forward in the process.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required include close vision, color vision and ability to adjust focus.
#J-18808-Ljbffr