Overview
Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!
Responsibilities of Position
Perform accurate data entry in a timely fashion
Prepare and present information to management or peers in a group setting
Manage data projects (price increases, data cleanups, etc) with accuracy and timeliness
Assist in training other associates
Process online data entry for commercial accounts
Create, process, close, and audit work orders/interactions, billing adjustments, new starts, and delivery/removal work orders
Review data for deficiencies or errors, correct any incompatibilities, and check output
Retain customers through effective communication
Work in conjunction with other departments to resolve customer issues
Log and record information on customer accounts
Resolve customer account issues and adjust accounts accordingly with verification from management, when required
Provide internal and external customers with assistance regarding account and billing questions, new account setups, missed services, and other customer related issues
Serve as a back up to answer phones promptly and courteously utilizing company procedures when needed
Accurately update the route audit logs after ensuring that the customer accounts have been updated to have the correct services, billing, and assets
Maintain a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management
Provide administrative support to department leadership as needed
Perform other duties as required
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
Excellent verbal and written communication skills; English/Spanish bilingual preferred.
Advanced computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
Ability to maintain a professional appearance and demeanor
Must be organized and detail oriented with the ability to multi-task
Proven analytical/problem solving skills for the customer and the company
Excellent customer service and data entry skills
Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards
Ability to identify the root cause of issues, make decisions, and provide solutions
Ability to react well under pressure and treat others with respect
Experience & Knowledge Needed for Position
Waste industry experience preferred
3+ years call center or customer service experience preferred
Good typing skills with the ability to type at least 50 words per minute with a 95% accuracy rate
Excellent knowledge of correct spelling, punctuation, and grammar
Physical Requirements in a Regular Workday
Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
Occasionally stooping/kneeling/crouching/crawling
Frequently sitting/standing/walking
Additional Working Conditions/Aspects
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver\'s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke\'s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!
Responsibilities of Position
Perform accurate data entry in a timely fashion
Prepare and present information to management or peers in a group setting
Manage data projects (price increases, data cleanups, etc) with accuracy and timeliness
Assist in training other associates
Process online data entry for commercial accounts
Create, process, close, and audit work orders/interactions, billing adjustments, new starts, and delivery/removal work orders
Review data for deficiencies or errors, correct any incompatibilities, and check output
Retain customers through effective communication
Work in conjunction with other departments to resolve customer issues
Log and record information on customer accounts
Resolve customer account issues and adjust accounts accordingly with verification from management, when required
Provide internal and external customers with assistance regarding account and billing questions, new account setups, missed services, and other customer related issues
Serve as a back up to answer phones promptly and courteously utilizing company procedures when needed
Accurately update the route audit logs after ensuring that the customer accounts have been updated to have the correct services, billing, and assets
Maintain a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management
Provide administrative support to department leadership as needed
Perform other duties as required
Supervisory Responsibility
This position will not manage employees
Skills & Abilities Needed for Position
Excellent verbal and written communication skills; English/Spanish bilingual preferred.
Advanced computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
Ability to maintain a professional appearance and demeanor
Must be organized and detail oriented with the ability to multi-task
Proven analytical/problem solving skills for the customer and the company
Excellent customer service and data entry skills
Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards
Ability to identify the root cause of issues, make decisions, and provide solutions
Ability to react well under pressure and treat others with respect
Experience & Knowledge Needed for Position
Waste industry experience preferred
3+ years call center or customer service experience preferred
Good typing skills with the ability to type at least 50 words per minute with a 95% accuracy rate
Excellent knowledge of correct spelling, punctuation, and grammar
Physical Requirements in a Regular Workday
Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
Occasionally stooping/kneeling/crouching/crawling
Frequently sitting/standing/walking
Additional Working Conditions/Aspects
Ability to work overtime, weekends, and/or holidays
Legally eligible to work in the United States
Valid driver\'s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke\'s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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