At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
The Collections Specialist is responsible for performing day-to-day collections activities within the Order-to-Cash (O2C) process for CooperCompanies’ North America entities, within a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, accurate documentation, and compliance with company policies and SOX requirements. Reporting to the Collections Supervisor, the Specialist supports dispute resolution, assists with reporting, and contributes to standardization and efficiency across shared services.
Job Summary
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools. Responsibilities
Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor. Aging Report Review: Monitor assigned accounts and follow up on overdue balances. Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers. Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices. Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor. Strong attention to detail and accuracy in data entry. Excellent organizational and time-management skills. Effective communication and customer service skills. Ability to work in a fast-paced Global Business Services environment. Proficiency in Microsoft Excel and ERP systems. Qualifications
Associate’s degree in Accounting, Business or equivalent experience (preferred). 0-2 years of AR/collections experience (entry-level). Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with ERP systems (Oracle or Microsoft Dynamics preferred). For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $24.00 and $28.00 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-SD1 Job Info
Job Identification 9938 Job Category Finance Posting Date 01/22/2026, 04:51 PM Job Schedule Full time Locations 209 High Point Drive, Victor, NY, 14564, US (On-site)
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The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools. Responsibilities
Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor. Aging Report Review: Monitor assigned accounts and follow up on overdue balances. Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers. Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices. Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor. Strong attention to detail and accuracy in data entry. Excellent organizational and time-management skills. Effective communication and customer service skills. Ability to work in a fast-paced Global Business Services environment. Proficiency in Microsoft Excel and ERP systems. Qualifications
Associate’s degree in Accounting, Business or equivalent experience (preferred). 0-2 years of AR/collections experience (entry-level). Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with ERP systems (Oracle or Microsoft Dynamics preferred). For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $24.00 and $28.00 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-SD1 Job Info
Job Identification 9938 Job Category Finance Posting Date 01/22/2026, 04:51 PM Job Schedule Full time Locations 209 High Point Drive, Victor, NY, 14564, US (On-site)
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