Overview
At CooperVision, a division of CooperCompanies, we're driven by a unifying purpose to help people to experience life's beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
Responsibilities
The Collections Specialist is responsible for performing day-to-day collections activities within the Order-to-Cash (O2C) process for CooperCompanies\' North America entities, within a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, accurate documentation, and compliance with company policies and SOX requirements.
Reporting to the Collections Supervisor, the Specialist supports dispute resolution, assists with reporting, and contributes to standardization and efficiency across shared services.
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders.
Qualifications
Attention to detail
Strong organizational skills
Proficiency with ERP systems
Proficiency with Microsoft Office tools
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Responsibilities
The Collections Specialist is responsible for performing day-to-day collections activities within the Order-to-Cash (O2C) process for CooperCompanies\' North America entities, within a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, accurate documentation, and compliance with company policies and SOX requirements.
Reporting to the Collections Supervisor, the Specialist supports dispute resolution, assists with reporting, and contributes to standardization and efficiency across shared services.
The Collections Specialist focuses on transactional activities, including contacting customers for payment, resolving basic disputes, and updating account information. This position assists with aging report reviews, supports audits, and provides excellent customer service to internal and external stakeholders.
Qualifications
Attention to detail
Strong organizational skills
Proficiency with ERP systems
Proficiency with Microsoft Office tools
#J-18808-Ljbffr