Job Summary
The Online Order Fulfillment Specialist with The Restaurant Store is responsible for assisting the Online Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Online Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.
Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
Support the growth and utilization of TRS.com within market reach of the branch location
Assist customers with utilizing all aspects of TRS.com ordering
Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
Maintain accountability with Inventory Department for accurate inventory levels
Maintain accountability with Sales Department for accurate and timely communication with customers
Maintain the overall cleanliness of the store
Physical Requirements
Work is performed while standing and/or walking, up to and including 9 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Experience
Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem-solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Company Overview Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value.
Benefits
Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance
Available at HQ Locations Only
On-Site Fitness Centers
Dog-friendly Offices
#J-18808-Ljbffr
Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
Support the growth and utilization of TRS.com within market reach of the branch location
Assist customers with utilizing all aspects of TRS.com ordering
Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
Maintain accountability with Inventory Department for accurate inventory levels
Maintain accountability with Sales Department for accurate and timely communication with customers
Maintain the overall cleanliness of the store
Physical Requirements
Work is performed while standing and/or walking, up to and including 9 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Experience
Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem-solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Company Overview Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers' expectations by providing excellent hospitality, quality, and value.
Benefits
Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance
Available at HQ Locations Only
On-Site Fitness Centers
Dog-friendly Offices
#J-18808-Ljbffr