Bilingual Customer Service Representative
InteLogix, New York, NY, United States
Overview
Pay rate:
$15/hr
InteLogix is hiring a remote Bilingual Customer Service Representative who is fluent in English and Spanish. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
Responsibilities
Respond to incoming customer calls regarding their water or wastewater services
Educate customers on billing details including explaining charges, payment options, and available assistance programs
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Focus on first call resolution with each customer.
Assist customers with account management, including updates to personal information and services.
Document customer interactions in the call tracking system.
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
Qualifications
High School Diploma or GED is required
Fluent in Spanish and English
1 year of customer service experience is required
1 year of call center experience is preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct research efficiently and effectively while working within specific time constraints
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
Work At Home Requirements
Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
Download speed must be 10 Mbps or higher.
Upload speed must be 5 Mbps or higher.
Dedicated workspace that is in a quiet and distraction free environment.
InteLogix will provide a computer to use for the duration of the position.
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
#J-18808-Ljbffr
$15/hr
InteLogix is hiring a remote Bilingual Customer Service Representative who is fluent in English and Spanish. In this position, you will handle inbound calls and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.
Responsibilities
Respond to incoming customer calls regarding their water or wastewater services
Educate customers on billing details including explaining charges, payment options, and available assistance programs
Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.
Focus on first call resolution with each customer.
Assist customers with account management, including updates to personal information and services.
Document customer interactions in the call tracking system.
Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
Qualifications
High School Diploma or GED is required
Fluent in Spanish and English
1 year of customer service experience is required
1 year of call center experience is preferred
Excellent customer service experience
Strong written and verbal communication skills
Natural ability to empathize with customers
Ability to project and convey a positive, concerned, and professional image to customers
Ability to be adaptable and quickly adjust to change
Must be able to conduct research efficiently and effectively while working within specific time constraints
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Must be able to maintain a high level of confidentiality in dealing with customer information
Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism
Work At Home Requirements
Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).
Download speed must be 10 Mbps or higher.
Upload speed must be 5 Mbps or higher.
Dedicated workspace that is in a quiet and distraction free environment.
InteLogix will provide a computer to use for the duration of the position.
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
#J-18808-Ljbffr