Cybersecurity Business Relationship Manager
Tata Consultancy Services, Cary, North Carolina, United States, 27518
Overview
Responsible for Overall Cyber Security sales, revenue growth, upsell and cross-sell, and customer stakeholder management. The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security, etc. Experience in Cyber Security Sales, Consulting, Delivery, Operations, and revenue management is expected.
Responsibilities
Overall owner and accountable for CSP growth within ISU
Forge customer relationships and setup regular connects to ensure business development and growth with external and internal customer stakeholders
Build customer trust and act as Trusted Cyber Security technology partner
Understand customer business problems, look for opportunities and convert them into mutually valuable programs
Deliver and present solutions to various levels of stakeholders including C-suite
Deep understanding of revenue growth and management
Forecast and track revenue targets
Ensure delivery excellence and meeting of customer satisfaction targets
Work with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work and alignment with SoW for Delivery
Govern and advise on program delivery plan development, resource loading plan, onboarding plan
Identify red flags and escalate to the right stakeholders within time to contain and fix brewing issues
Plan for contingency and manage customer expectations
Ensure understanding of customer requirements, position/job description, activities to be undertaken
Facilitate a culture of trust
Provide guidance and be a mentor to team members
Identify and groom Cyber Security leaders
Monitor and track team member performance
Provide continuous feedback and opportunities for continuous improvement
Qualifications
13 or more years of relevant experience.
Bachelor’s degree with preferred specialization in Cyber or information Security
Good knowledge of Banking, Financial Sector, and Insurance industry
Ability to quickly learn new technologies
Certifications: CISSP / CCSP
Experience in onsite/nearshore/offshore delivery model to ensure successful program and service delivery is a plus
Good office skills including PowerPoint, Word and Excel
Behavioral Expectations
Possess strong analytical thinking and critical thinking skills; and a proven ability to propose and win Cyber Security programs
Must be able to work independently with minimal guidance and supervision
Detail oriented with strong communication skills
Excellent communication and interpersonal skills
Ability to influence others and negotiate
Excellent business problem-solving skills
Ability to communicate and lead discussions at all levels of customer organization
Ability to represent during RFP defense and solutioning
Ability to work in a Global operating model
Must be a go-getter with ownership mindset
Ability to build trust with all stakeholders
Have strong business acumen and customer centric mindset
Ability to take decisions with a Win-win outcome
Ability to create strategy and plan
Must have learning aptitude and stay current with technologies
Have a leadership mindset to ensure self and team growth
Be a leader with strategic thinking and the ability to propose improvements in current ways of working, forge new relationships
Strong governance and ability to set up accountability
Salary Range:
$139,300-$188,500 a year
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Responsibilities
Overall owner and accountable for CSP growth within ISU
Forge customer relationships and setup regular connects to ensure business development and growth with external and internal customer stakeholders
Build customer trust and act as Trusted Cyber Security technology partner
Understand customer business problems, look for opportunities and convert them into mutually valuable programs
Deliver and present solutions to various levels of stakeholders including C-suite
Deep understanding of revenue growth and management
Forecast and track revenue targets
Ensure delivery excellence and meeting of customer satisfaction targets
Work with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work and alignment with SoW for Delivery
Govern and advise on program delivery plan development, resource loading plan, onboarding plan
Identify red flags and escalate to the right stakeholders within time to contain and fix brewing issues
Plan for contingency and manage customer expectations
Ensure understanding of customer requirements, position/job description, activities to be undertaken
Facilitate a culture of trust
Provide guidance and be a mentor to team members
Identify and groom Cyber Security leaders
Monitor and track team member performance
Provide continuous feedback and opportunities for continuous improvement
Qualifications
13 or more years of relevant experience.
Bachelor’s degree with preferred specialization in Cyber or information Security
Good knowledge of Banking, Financial Sector, and Insurance industry
Ability to quickly learn new technologies
Certifications: CISSP / CCSP
Experience in onsite/nearshore/offshore delivery model to ensure successful program and service delivery is a plus
Good office skills including PowerPoint, Word and Excel
Behavioral Expectations
Possess strong analytical thinking and critical thinking skills; and a proven ability to propose and win Cyber Security programs
Must be able to work independently with minimal guidance and supervision
Detail oriented with strong communication skills
Excellent communication and interpersonal skills
Ability to influence others and negotiate
Excellent business problem-solving skills
Ability to communicate and lead discussions at all levels of customer organization
Ability to represent during RFP defense and solutioning
Ability to work in a Global operating model
Must be a go-getter with ownership mindset
Ability to build trust with all stakeholders
Have strong business acumen and customer centric mindset
Ability to take decisions with a Win-win outcome
Ability to create strategy and plan
Must have learning aptitude and stay current with technologies
Have a leadership mindset to ensure self and team growth
Be a leader with strategic thinking and the ability to propose improvements in current ways of working, forge new relationships
Strong governance and ability to set up accountability
Salary Range:
$139,300-$188,500 a year
#J-18808-Ljbffr