Client Alignment Representative, Public Sector
NetSmart Technologies, Overland Park, Kansas, United States, 66213
Overview
About Netsmart: At Netsmart, improving care delivery isn't just our aspiration — it's our passion. For over 50 years, we've developed innovative software and services across behavioral health, human services, and post-acute markets. Our Public Sector team partners with government-funded organizations to help them operate efficiently, stay compliant, and deliver better care outcomes. By leveraging modern technology and data-driven insights, we empower healthcare professionals to focus on what matters most: the people they serve.
Role Overview The Public Sector Client Alignment Representative (CAR) is a developmental sales role within Netsmart's Public Sector division, designed to cultivate future Client Account Executives (CAEs). The CAR supports strategic client initiatives, manages relationships with government entities, and identifies opportunities to expand Netsmart's footprint across behavioral health, human services, and post-acute markets. This position bridges client relationship management, data-driven sales execution, and solution alignment to drive measurable outcomes for both clients and Netsmart.
Purpose and Impact The Public Sector team serves as the strategic front line for government-funded clients. This role drives alignment between client priorities and Netsmart's technology solutions, helping public agencies deliver better care outcomes through automation, analytics, and interoperability. CARs act as trusted advisors who connect clients' operational needs with Netsmart's capabilities while supporting CAEs in revenue growth, retention, and client success initiatives.
Core Responsibilities
Partner with 2-3 CAEs to manage up to 50 client accounts, driving alignment and revenue growth.
Conduct whitespace analysis to identify new sales and expansion opportunities.
Support RFP development and lead procurement research across city, county, and state clients.
Prepare, track, and refine Salesforce opportunities, invoices, and client documentation.
Customize client communications and marketing assets through Highspot and Microsoft tools.
Collaborate cross-functionally (product, marketing, implementation) to ensure smooth handoffs and client satisfaction.
Capture detailed call notes, summarize client feedback, and communicate next steps internally.
Contribute to process improvement projects and share best practices that streamline the sales cycle.
Deliver and track progress toward annual software, hosting, and service quotas.
Required Skills & Attributes
Exceptional organization, attention to detail, and communication skills.
Strong presentation and storytelling abilities in a sales context.
Proven ability to prioritize multiple accounts and deadlines.
Proficiency with Salesforce, ServiceNow, Highspot, and Microsoft Office Suite.
Comfort discussing pricing and quantifying value to overcome objections.
Understanding of government procurement processes and funding cycles.
Curiosity, initiative, and resilience when navigating complex sales environments.
Growth Path and Development The CAR role is the first step in Netsmart's Public Sector sales career ladder, with a clear advancement track to Senior CAR, Junior CAE, CAE, and Senior CAE. High performers are identified through proactive problem solving, ownership of client deliverables, and a measurable impact on pipeline growth. Each new hire receives a structured 30-60-90 day onboarding plan with mentorship, shadowing, and goal-setting sessions tied to career progression.
Cultural Expectations Our Public Sector team operates on three key principles:
Always Seeking Growth Opportunities
— Continuously identifying ways to enhance team workflows, revenue potential, and client outcomes.
Sees No Walls
Mentality — Approaches challenges with creativity and persistence, finding unconventional ways to create value.
Resilience
— Balances urgency with optimism, maintaining accountability and high performance under pressure.
This team is recognized as Netsmart's top-performing sales group, achieving 95%+ quota attainment year over year and leading adoption of AI tools to optimize prospecting, reporting, and RFP workflows.
Why Join the Team If you thrive in an environment that values initiative, creativity, and measurable impact, this team will give you the platform to shape real outcomes. You\'ll gain exposure to high-visibility government accounts, hands-on mentorship from senior CAEs, and direct experience with the technology driving change in behavioral health. Every CAR contributes to the success of the largest Public Sector contracts in Netsmart history.
First 90 Days
Learn Netsmart\'s systems, meet client stakeholders, and gain hands-on experience managing client interactions and Salesforce pipelines.
Participate in shadowing, one-on-one coaching, and milestone reviews focused on relationship building and process mastery.
Performance Snapshot Success in this role is measured by:
Client satisfaction and engagement
Timely and accurate follow-up on client needs
Proactive pipeline growth and revenue contribution
Consistent collaboration and communication across teams
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by applicable laws.
Netsmart desires to provide a healthy and safe workplace. As a government contractor, Netsmart is committed to maintaining a drug-free workplace. Post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen. If a candidate tests positive for a controlled substance, the offer may be rescinded unless proof of valid prescription is provided.
If you are located in a state that requires salary range or benefits information, please use the provided form to request details. All applicants must be legally authorized to work in the United States. Netsmart does not sponsor work visas for this position. Netsmart\'s Job Applicant Privacy Notice is available here.
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Role Overview The Public Sector Client Alignment Representative (CAR) is a developmental sales role within Netsmart's Public Sector division, designed to cultivate future Client Account Executives (CAEs). The CAR supports strategic client initiatives, manages relationships with government entities, and identifies opportunities to expand Netsmart's footprint across behavioral health, human services, and post-acute markets. This position bridges client relationship management, data-driven sales execution, and solution alignment to drive measurable outcomes for both clients and Netsmart.
Purpose and Impact The Public Sector team serves as the strategic front line for government-funded clients. This role drives alignment between client priorities and Netsmart's technology solutions, helping public agencies deliver better care outcomes through automation, analytics, and interoperability. CARs act as trusted advisors who connect clients' operational needs with Netsmart's capabilities while supporting CAEs in revenue growth, retention, and client success initiatives.
Core Responsibilities
Partner with 2-3 CAEs to manage up to 50 client accounts, driving alignment and revenue growth.
Conduct whitespace analysis to identify new sales and expansion opportunities.
Support RFP development and lead procurement research across city, county, and state clients.
Prepare, track, and refine Salesforce opportunities, invoices, and client documentation.
Customize client communications and marketing assets through Highspot and Microsoft tools.
Collaborate cross-functionally (product, marketing, implementation) to ensure smooth handoffs and client satisfaction.
Capture detailed call notes, summarize client feedback, and communicate next steps internally.
Contribute to process improvement projects and share best practices that streamline the sales cycle.
Deliver and track progress toward annual software, hosting, and service quotas.
Required Skills & Attributes
Exceptional organization, attention to detail, and communication skills.
Strong presentation and storytelling abilities in a sales context.
Proven ability to prioritize multiple accounts and deadlines.
Proficiency with Salesforce, ServiceNow, Highspot, and Microsoft Office Suite.
Comfort discussing pricing and quantifying value to overcome objections.
Understanding of government procurement processes and funding cycles.
Curiosity, initiative, and resilience when navigating complex sales environments.
Growth Path and Development The CAR role is the first step in Netsmart's Public Sector sales career ladder, with a clear advancement track to Senior CAR, Junior CAE, CAE, and Senior CAE. High performers are identified through proactive problem solving, ownership of client deliverables, and a measurable impact on pipeline growth. Each new hire receives a structured 30-60-90 day onboarding plan with mentorship, shadowing, and goal-setting sessions tied to career progression.
Cultural Expectations Our Public Sector team operates on three key principles:
Always Seeking Growth Opportunities
— Continuously identifying ways to enhance team workflows, revenue potential, and client outcomes.
Sees No Walls
Mentality — Approaches challenges with creativity and persistence, finding unconventional ways to create value.
Resilience
— Balances urgency with optimism, maintaining accountability and high performance under pressure.
This team is recognized as Netsmart's top-performing sales group, achieving 95%+ quota attainment year over year and leading adoption of AI tools to optimize prospecting, reporting, and RFP workflows.
Why Join the Team If you thrive in an environment that values initiative, creativity, and measurable impact, this team will give you the platform to shape real outcomes. You\'ll gain exposure to high-visibility government accounts, hands-on mentorship from senior CAEs, and direct experience with the technology driving change in behavioral health. Every CAR contributes to the success of the largest Public Sector contracts in Netsmart history.
First 90 Days
Learn Netsmart\'s systems, meet client stakeholders, and gain hands-on experience managing client interactions and Salesforce pipelines.
Participate in shadowing, one-on-one coaching, and milestone reviews focused on relationship building and process mastery.
Performance Snapshot Success in this role is measured by:
Client satisfaction and engagement
Timely and accurate follow-up on client needs
Proactive pipeline growth and revenue contribution
Consistent collaboration and communication across teams
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by applicable laws.
Netsmart desires to provide a healthy and safe workplace. As a government contractor, Netsmart is committed to maintaining a drug-free workplace. Post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen. If a candidate tests positive for a controlled substance, the offer may be rescinded unless proof of valid prescription is provided.
If you are located in a state that requires salary range or benefits information, please use the provided form to request details. All applicants must be legally authorized to work in the United States. Netsmart does not sponsor work visas for this position. Netsmart\'s Job Applicant Privacy Notice is available here.
#J-18808-Ljbffr