Gemlux is a leading producer of highly engineered carbon fiber, stainless steel marine hardware, and composite solutions for the boating industry. With over 65 years in business, we’re proud to be one of the most trusted names in marine hardware worldwide.
As we continue into 2026, we’re looking for an Inside Sales Account Manager to join our Jacksonville-based Inside Sales team. This is an entry-level, on-site role reporting directly to the Inside Sales Manager and is a replacement for an existing position on a well-established team.
This role is a mix of account management, customer service, and sales support. If you’re detail-oriented, enjoy working with people, and like being part of a collaborative, fast-moving team, this could be a great fit.
What You’ll Do
Build and maintain strong relationships with existing OEM (builder) and retail customers
Support and grow existing accounts while helping introduce new product opportunities
Serve as a primary point of contact for inbound calls, emails, and live chats related to:
Purchase orders
Retail sales and general customer support
Hardware solutions
Accurately process purchase orders, forecasts, and account data in internal systems
Proactively engage customers to gather feedback and better understand their needs
Troubleshoot and resolve product or service issues by:
Identifying the problem
Determining root cause
Offering the best solution
Following up to ensure satisfaction
Work closely with the outside sales team to support their efforts while they’re on the road
Assist with inventory management, allocation, and order prioritization
Coordinate daily with the shipping department to ensure timely fulfillment
Monitor daily sales activity and support the team in meeting company goals
Represent Gemlux with professionalism while delivering a friendly, positive customer experience
What We’re Looking For
Friendly, reliable, proactive, and customer-focused
Highly organized with strong attention to detail
Comfortable handling a high volume of calls, emails, and chats
Excellent written and verbal communication skills
Proficient with computers; experience with Microsoft Excel and data entry required
A true team playerwho’s willing to jump in and help when needed
Ability to learn and retain technical product knowledge and explain it clearly to customers
College degree preferred but not required
Fishing and boating knowledge is a big plus, but not required
If you don’t have it yet, you’ll need to be willing to learn — understanding our products and industry is key to doing the job well.
Our Team & Culture
This is a professional environment, but in this department, we believe work doesn’t have to be stiff. We value teamwork, accountability, and getting the job done — and we also like to enjoy working together.
Competitive compensation package
Medical, Dental, Life, AD&D, Short- & Long-Term Disability Insurance
Paid time off
401(k) with matching Gemlux contributions
Health Savings Account (HSA)
How to Apply Interested candidates should email the following to
micaela@gemlux.com :
Your resume
A completed application: Please download the application and fill in all required fields.
A short note about yourself — tell us who you are, why you’re interested in Gemlux, and why you think you’d be a good fit for this role. (No need to be formal — we’re more interested in getting a sense of you and what excites you about the position.)
https://drive.google.com/file/d/1wYXv9Fekf-xymBVx9ECMMI3L2UNAxqbI/view?usp=sharing
#J-18808-Ljbffr
As we continue into 2026, we’re looking for an Inside Sales Account Manager to join our Jacksonville-based Inside Sales team. This is an entry-level, on-site role reporting directly to the Inside Sales Manager and is a replacement for an existing position on a well-established team.
This role is a mix of account management, customer service, and sales support. If you’re detail-oriented, enjoy working with people, and like being part of a collaborative, fast-moving team, this could be a great fit.
What You’ll Do
Build and maintain strong relationships with existing OEM (builder) and retail customers
Support and grow existing accounts while helping introduce new product opportunities
Serve as a primary point of contact for inbound calls, emails, and live chats related to:
Purchase orders
Retail sales and general customer support
Hardware solutions
Accurately process purchase orders, forecasts, and account data in internal systems
Proactively engage customers to gather feedback and better understand their needs
Troubleshoot and resolve product or service issues by:
Identifying the problem
Determining root cause
Offering the best solution
Following up to ensure satisfaction
Work closely with the outside sales team to support their efforts while they’re on the road
Assist with inventory management, allocation, and order prioritization
Coordinate daily with the shipping department to ensure timely fulfillment
Monitor daily sales activity and support the team in meeting company goals
Represent Gemlux with professionalism while delivering a friendly, positive customer experience
What We’re Looking For
Friendly, reliable, proactive, and customer-focused
Highly organized with strong attention to detail
Comfortable handling a high volume of calls, emails, and chats
Excellent written and verbal communication skills
Proficient with computers; experience with Microsoft Excel and data entry required
A true team playerwho’s willing to jump in and help when needed
Ability to learn and retain technical product knowledge and explain it clearly to customers
College degree preferred but not required
Fishing and boating knowledge is a big plus, but not required
If you don’t have it yet, you’ll need to be willing to learn — understanding our products and industry is key to doing the job well.
Our Team & Culture
This is a professional environment, but in this department, we believe work doesn’t have to be stiff. We value teamwork, accountability, and getting the job done — and we also like to enjoy working together.
Competitive compensation package
Medical, Dental, Life, AD&D, Short- & Long-Term Disability Insurance
Paid time off
401(k) with matching Gemlux contributions
Health Savings Account (HSA)
How to Apply Interested candidates should email the following to
micaela@gemlux.com :
Your resume
A completed application: Please download the application and fill in all required fields.
A short note about yourself — tell us who you are, why you’re interested in Gemlux, and why you think you’d be a good fit for this role. (No need to be formal — we’re more interested in getting a sense of you and what excites you about the position.)
https://drive.google.com/file/d/1wYXv9Fekf-xymBVx9ECMMI3L2UNAxqbI/view?usp=sharing
#J-18808-Ljbffr