Service Consultant - Jaguar Land Rover West Broward

divh2Jaguar Land Rover West Broward Service Department Position/h2pOur brand new Jaguar Land Rover West Broward store is open! With another JLR store in the Warren Henry family, we can provide more options and better service to our customers./ppThis position functions as the face of the service department greeting customers as they arrive to the service drive providing excellent customer service and determining what the service needs of the vehicles are./ppstrongBenefits:/strong/pulliMedical, dental, vision insurances/liliCompany-paid life, ADD and disability insurances/lili401(k) retirement plan with employer contributions/liliPaid time off/liliAwesome culture/li/ulh2Responsibilities/h2ulliMaintain customer relations with all existing and future clients./liliAttempt to resolve any customer concerns or seek the appropriate management contact to assist./liliPlan and coordinate known appointments that will be arriving the next day./liliSet appointments using the Xtime center and maintain the service reservations./liliAnswering service calls and following up in a timely manner./liliReview all monthly specials, learn current service menus and review sublet vendor services./liliMaintain department and customers service files and review for accuracy before sending to final scanning./liliDetermine and discuss alternate transportation needs with customers./liliGreet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual./liliProcess after hours drop off vehicles and towed in vehicles./liliPrepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual./liliPromote the sales of labor, parts, sublet services and accessories to meet the customers needs./liliProvide customer with accurate estimates and completion times./liliObtain customers signature on all repair orders, document agreements, and credit card payment slips./liliCheck on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order./liliReview all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded./liliVerify that all quality control standards have been met and vehicle has been washed before contacting customer./liliFollow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days./liliMaintain a customer satisfaction inquiry score above national average./liliCapture valid customer emails and maintain a CSI email capture rate higher than the national standard./liliMaintain a follow up system for special ordered parts or vehicles that will need additional future repairs./liliMaintain a clean orderly office that is acceptable in accordance with dealerships standards./liliMaintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service./liliEstablish method of payment and collect Visa, Master card, or American Express./liliMaintain all applicable certifications and keep continuing education up to date with TOE and dealer standards./liliMaintain Compli and complete assigned modules in a timely manner./liliMaintain a well-groomed appearance and uniform while performing job duties or away at training./liliConduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry./liliMaintain pleasant working relationship with all dealership employees./li/ulh2Qualifications/h2ulliHigh school diploma or general education degree (GED)./liliThree years experience writing service with a highline dealership./liliAbility to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email./liliAbility to effectively present information and respond to questions from management, employees and customers./liliAbility to calculate figures and amounts such as discounts, taxes, and percentages./liliAbility to apply common sense understanding to carry out instructions, tasks, or handle any customer situation./liliAbility to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary./liliValid Drivers License/li/ul/div