divh2Director, Solutions Engineering/h2pJoin us on our mission to make a better world of work./ppCulture Amp is the worlds leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day./ppCulture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the worlds top private cloud companies by Forbes and most innovative companies by Fast Company./ppAbout the Role/ppAs the Solutions Engineering Director, you will play a pivotal role in establishing and scaling Culture Amps global Solutions Engineering function. You will lead a team of high-impact sales engineers focused on accelerating time to value, mitigating churn, and driving competitive differentiation within the enterprise and larger mid-market segments. By bridging technical expertise with business value alignment, you will shape how our customers experience our platform, from pre-sales to implementation and ongoing success./ppThis is an opportunity to build a new team and function from the ground up, partnering closely with Sales, Customer Success, Product, and Marketing to deliver customer-centric solutions and drive measurable outcomes. Your contributions will directly impact customer retention, close rates, and lifetime value, all while helping Culture Amp maintain its leadership position in the competitive HR tech space./ppKey Responsibilities/ppTeam Leadership and Development/ppHire, onboard, and manage a team of Solutions Engineers with a mix of technical and consultative expertise./ppDefine clear roles and responsibilities, ensuring alignment with cross-functional partners (Sales, Product, and Customer Success)./ppProvide ongoing coaching and development opportunities to help team members excel in their roles./ppCustomer-Centric Solutions Delivery/ppPartner with Sales to lead complex, tailored product demos and value discovery workshops for enterprise and mid-market prospects./ppAct as a trusted advisor, aligning customer needs with Culture Amps solutions while demonstrating our competitive differentiation./ppCollaborate with Customer Success to ensure a seamless transition from pre-sales to implementation, focusing on measurable outcomes and quick wins./ppEnablement and Scalability/ppDevelop foundational assets, including discovery frameworks, onboarding plans, and playbooks for scalable and repeatable success./ppCreate vertical-specific value propositions, technical demonstrations, and customer success stories tailored to strategic markets./ppCertify Account Executives on self-service demo capabilities for smaller accounts while maintaining a focus on complex enterprise engagements./ppDriving Metrics and Innovation/ppEstablish and track KPIs such as time to value, customer retention rates, close rates, and customer lifetime value./ppLeverage data-driven insights from customer engagements to inform opportunities for product improvement and innovation, creating a feedback loop with the Product team./ppPartner with Product to influence roadmap by aligning customer feedback with strategic GTM priorities./ppLead pilot initiatives for strategic accounts and vertical-specific GTM campaigns, iterating on feedback to optimize results./ppOperational Excellence/ppBuild and maintain a repository of technical documentation, best practices, and enablement materials./ppEnsure proper solution scoping for implementation, aligning technical integrations to increase customer stickiness./ppPartner with Revenue Operations to prioritize accounts, leveraging tools like 6Sense for strategic targeting./ppQualifications/pp8+ years of experience in a Solutions Engineering or related role, preferably within the HR technology space./ppDemonstrated expertise in Performance Management, Engagement, and People Analytics, including data flows, orchestration, and integrations./ppProven ability to lead customer-facing technical discussions and tailor solutions to enterprise needs./ppStrong leadership skills with experience managing or mentoring team members./ppExceptional ability to simplify complex technical problems and translate them into business value./ppExperience working in a pre-sales environment, including RFP processes and executive presentations./ppPassion for innovation and continuous improvement in customer-centric solutions./ppWhy Culture Amp?/ppAt Culture Amp, youll have the chance to shape a critical new function and make a meaningful impact on our customers and company growth. Youll work with a collaborative and forward-thinking team committed to solving challenging problems and delivering exceptional employee experiences. Join us in building the future of work and creating measurable value for our customers worldwide./ppMetrics for Success/ppReduction in time to value (contract signing to first meaningful outcome)./ppImprovement in enterprise customer +1000 employees retention rates./ppIncrease in close rates for strategic opportunities./ppGrowth in customer lifetime value (CLTV)./ppSuccessful execution of new GTM strategies and initiatives./ppLocation/ppCandidates must be located in one of Culture Amps hubs (e.g., New York, Chicago or San Francisco) and be willing to travel as needed for customer engagements and team collaboration./ppWhats Great About This Job?/ppBuild and scale a high-impact team from the ground up./ppOpportunity to innovate and drive measurable business outcomes./ppWork at the intersection of cutting-edge HR tech and meaningful customer impact./ppWhats Challenging?/ppHigh visibility and responsibility in a fast-paced, competitive environment./ppBalancing strategic initiatives with day-to-day customer engagements./ppNavigating complex enterprise needs and building scalable solutions./ppFirst Year Achievements/ppEstablish a foundational team, assets, and processes within the first 6 months./ppDeliver measurable improvements in time to value and customer retention by year-end./ppPilot and iterate on innovative GTM strategies, achieving early wins with strategic accounts./ppBase Salary Range (US)/pp$220,000 - $260,000 USD/p/div