Representative, Customer Service II

divh2Representative, Customer Service II (JR104493)/h2pTake your career further with McLane!/ppThe McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, youll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide./ppUnder limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships./ppBenefits you can count on:/pulliPay rate: $X.XX to $X.XX per hour./liliGenerous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance./liliEarn vacation time, and sick leave accrual from day one and paid holidays after 90 days./lili401(k) Profit Sharing Plan after 90 days./liliAdditional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!/li/ulpWhat youll do as a Customer Service Representative II:/pulliMonitor customer reporting; communicate critical issues./liliResearch and respond to customer inquiries./liliMaintain customer files to ensure up to date information./liliManage customer requests for assistance, information, and issue resolution./liliProvide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met./liliMaintain regular communication with decision makers within customer organizations./liliTrain customers on various business applications to maximize company value to the organization./liliAnalyze and respond to various customer requests involving store level and group level information./liliRespond to various customer requests and needs./liliAnswer inquiries by phone, email, and internet response./liliPerform other duties as needed or assigned by supervisor./liliOther duties may be assigned./li/ulpQualifications youll bring as a Customer Service Representative II:/pulliHigh School Diploma or GED./lili2 or more years of customer service experience./liliAbility to type 45 wpm and perform 10-key by touch./liliStrong verbal and written communication skills, and organization and planning skills./liliKnowledge and experience with all Microsoft office applications./liliAbility to prioritize pending tasks in a logical manner./liliAbility to learn quickly, retain information and meet deadlines./liliThis position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards./li/ulpFit the following? We want you here!/pulliTeamwork oriented/liliOrganized/liliProblem solver/liliDetailed/li/ulpOur roadmap. Our story./ppWeve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture./ppCandidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/./ppPrimary Location: United States-Illinois-Taylorville/ppWork Locations: DC Taylorville 600 S Spresser Taylorville 62568/ppBusiness Unit: FS616/ppJob: Customer Service/ppSchedule: Full-time/ppShift: 1st - Day/ppEmployee Status: Regular/p/div