Mclane Company
divh2Representative, Customer Service I (JR104505)/h2pTake your career further with McLane!/ppThe McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, youll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide./ppUnder direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information./ppBenefits you can count on:/pulliGenerous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance./liliEarn vacation time, and sick leave accrual from day one and paid holidays after 90 days./lili401(k) Profit Sharing Plan after 90 days./liliAdditional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!/li/ulpWhat youll do as a Customer Service Representative I:/pulliMaintain customer files to ensure up to date information./liliResearch and respond to customer inquiries./liliManage customer requests for assistance, information, and issue resolution./liliProvide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met./liliMaintain regular communication with decision makers within customer organizations./liliTrain customers on various business issues and applications to maximize value./liliRespond to various customer requests and needs./liliAnswer inquiries by phone, email, and internet response./liliPerform other duties as needed or assigned by supervisor./liliOther duties may be assigned./li/ulpQualifications youll bring as a Customer Service Representative I:/pulliHigh School Diploma or GED./liliUp to 2 years of experience in a customer service role./liliAbility to type 45 wpm and perform 10-key by touch./liliStrong verbal and written communication skills, and organization and planning skills./liliKnowledge and experience with Microsoft office applications./liliAbility to prioritize pending tasks in a logical manner./liliAbility to learn quickly and retain information./liliThis position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards./li/ulpFit the following? We want you here!/pulliTeamwork oriented/liliOrganized/liliProblem solver/liliDetailed/li/ulpOur roadmap. Our story./ppWeve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture./ppCandidates may be subject to a background check and drug screen, in accordance with applicable laws./ppAll applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran./ppFor our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment//ppPrimary Location: United States-Florida-Orlando/ppWork Locations: DC Orlando 2444 Tradeport Drive Orlando 32824/ppBusiness Unit: FS170/ppJob: Customer Service/ppSchedule: Full-time/ppShift: 1st - Day/ppEmployee Status: Regular/p/div