Waste Connections
divh2Customer Service Representative/h2pAlaska Waste, a Waste Connections company, is looking for a Customer Service Representative to join the team in Wasilla!/ppSchedule is 8am to 4:30pm, Monday through Friday. Pay is $22.00 per hour, depending on experience, with regular wage increases./ppWaste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team!/ph3Duties and Responsibilities/h3ulliWork in conjunction with other departments to resolve customer disputes
demonstrate the ability to become proficient in the use of proprietary operational systems./liliInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service./liliFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders./liliDemonstrate effective use of software applications, at a minimum MS Word and Excel proficient./liliDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints./liliWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services./liliCover for the reception desk when necessary./li/ulh3Working Conditions and Physical Effort/h3ulliWork environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer./liliCSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards./liliAlso, long periods spent sitting, typing, or looking at a computer screen are common./li/ulh3Minimum Job Requirements/h3ulliAbility to read, write, comprehend, and communicate in English. High school diploma or equivalent preferred./lili2 years of Customer Service experience./liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required./liliExcellent organization and communication skills./liliAbility to analyze and solve problems. Gather data, compile information, and prepare reports./li/ulpWe offer excellent benefits including medical, dental, vision, flexible spending account, long term
short-term disability, life insurance, 401K retirement and unlimited opportunities to Connect with Your Future./ppWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status./p/div
demonstrate the ability to become proficient in the use of proprietary operational systems./liliInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service./liliFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders./liliDemonstrate effective use of software applications, at a minimum MS Word and Excel proficient./liliDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints./liliWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services./liliCover for the reception desk when necessary./li/ulh3Working Conditions and Physical Effort/h3ulliWork environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer./liliCSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards./liliAlso, long periods spent sitting, typing, or looking at a computer screen are common./li/ulh3Minimum Job Requirements/h3ulliAbility to read, write, comprehend, and communicate in English. High school diploma or equivalent preferred./lili2 years of Customer Service experience./liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required./liliExcellent organization and communication skills./liliAbility to analyze and solve problems. Gather data, compile information, and prepare reports./li/ulpWe offer excellent benefits including medical, dental, vision, flexible spending account, long term
short-term disability, life insurance, 401K retirement and unlimited opportunities to Connect with Your Future./ppWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status./p/div