Customer Service Representative

divh2Customer Service Representative/h2pGreen Team of San Jose, a Waste Connections company, is looking for a high energy Customer Service Representative to join our team in San Jose, CA! Previous waste experience would be a huge plus!/ppThe schedule will be Monday-Friday 8 hour shift between the hours of 7am and 6pm./ppThe starting pay for this position is $40/hour. The pay range for this job category is $40-42/hour./ppWe also offer great family benefits, 401k with a company match, paid vacation time, etc./ppWhy you should join us!/pulliCulture: Its a great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important./liliIntegrity: Our definition is saying what you will do and then doing it! We keep our promises to our customers and our employees./li/ulpDuties and responsibilities:/pulliWork in conjunction with other departments to resolve customer disputes

demonstrate the ability to become proficient in the use of proprietary operational systems./liliInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service./liliFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders./liliDemonstrate effective use of software applications, at a minimum MS Word and Excel proficient./liliDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints./liliWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services./liliKey responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude./liliProfessionalism: Ability to handle difficult situations with professionalism and empathy./liliCover for the reception desk when necessary./li/ulpWorking conditions and physical effort:/pulliWork environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer./liliCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards./liliAlso, long periods spent sitting, typing, or looking at a computer screen are common./liliCoaching

Feedback: CSRs will receive regular feedback and coaching to ensure continuous improvement and excellent service delivery./li/ulpMinimum job requirements:/pulliBilingual Requirement: Bilingual (English/Spanish) preferred but not required. This position does not include additional pay for bilingual skills./liliAbility to read, write, comprehend and communicate in English. High school diploma or equivalent preferred./lili2 years of Customer Service experience./liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required./liliExcellent organization and communication skills./liliAbility to analyze and solve problems. Gather data, compile information, and prepare reports./li/ulpWe offer excellent benefits including medical, dental, vision, flexible spending account, long term

short term disability, life insurance, 401K retirement and unlimited opportunities to Connect with Your Future./ppWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status./p/div