Waste Connections
divh2Customer Service Representative/h2pWe are looking for a Customer Service Representative to join the team at our location in Kalispell, MT. Previous waste experience would be a huge plus!/ppThis position is full time and the schedule is Monday - Friday 7:00AM - 4:00PM./ppStarting wage is $20.00/hour. We also offer great family benefits, 401k with a company match, paid vacation, etc./ppDUTIES AND RESPONSIBILITIES:/pulliWork in conjunction with other departments to resolve customer disputes
demonstrate the ability to become proficient in the use of proprietary operational systems./liliInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service./liliFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders./liliDemonstrate effective use of software applications, at a minimum MS Word and Excel proficient./liliDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints./liliWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services./li/ulpWORKING CONDITIONS AND PHYSICAL EFFORT:/pulliWork environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer./liliCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards./liliAlso, long periods spent sitting, typing, or looking at a computer screen are common./li/ulpMINIMUM JOB REQUIREMENTS:/pulliAbility to read, write, comprehend and communicate in English./lili2 years of Customer Service experience in a high call volume atmosphere./liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required./liliExcellent organization and communication skills./liliAbility to analyze and solve problems. Gather data, compile information, and prepare reports./liliCollege degree strongly preferred./liliCollections experience strongly preferred./li/ulpTo be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest./ppWe offer excellent benefits including: medical, dental, vision, flexible spending account, long term
short term disability, life insurance, 401K retirement and unlimited opportunities to Connect with Your Future./ppWaste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)/p/div
demonstrate the ability to become proficient in the use of proprietary operational systems./liliInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service./liliFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders./liliDemonstrate effective use of software applications, at a minimum MS Word and Excel proficient./liliDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints./liliWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services./li/ulpWORKING CONDITIONS AND PHYSICAL EFFORT:/pulliWork environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer./liliCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards./liliAlso, long periods spent sitting, typing, or looking at a computer screen are common./li/ulpMINIMUM JOB REQUIREMENTS:/pulliAbility to read, write, comprehend and communicate in English./lili2 years of Customer Service experience in a high call volume atmosphere./liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required./liliExcellent organization and communication skills./liliAbility to analyze and solve problems. Gather data, compile information, and prepare reports./liliCollege degree strongly preferred./liliCollections experience strongly preferred./li/ulpTo be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest./ppWe offer excellent benefits including: medical, dental, vision, flexible spending account, long term
short term disability, life insurance, 401K retirement and unlimited opportunities to Connect with Your Future./ppWaste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)/p/div