Metasys Technologies
Salesforce Support Engineer – Sales Cloud & Service Cloud
Metasys Technologies, Myrtle Point, Oregon, United States, 97458
Overview
Technology Solutions is offering a long-term opportunity (12+ months) with remote work flexibility, allowing you to work from anywhere, and competitive pay based on experience and skills. You will engage with a diverse range of business users to implement effective solutions using cutting-edge Salesforce technologies. Responsibilities
Provide Level 1 and Level 2 support for Salesforce Sales Cloud and Service Cloud users Troubleshoot and resolve user issues related to leads, opportunities, cases, accounts, contacts, and reports Manage user access, profiles, roles, permission sets, and security settings Perform Salesforce configuration, including custom objects, fields, page layouts, and record types Collaborate with business users to understand requirements and document issues, solutions, and configurations Required Qualifications
Strong hands-on experience with Salesforce Sales Cloud and Service Cloud Good understanding of Salesforce standard functionality and limits Experience with Salesforce support tools, such as cases, reports, and dashboards Knowledge of declarative tools, including Flows, Workflow Rules, and Validation Rules 2–6 years of experience in Salesforce support or administration Preferred Qualifications
Salesforce Administrator certification (ADM 201) Experience with Lightning Experience Basic knowledge of Apex, SOQL, or integrations ITIL or support process knowledge #Salesforce #TechnicalSupport #RemoteWork #CareerOpportunity #TechnologySolutions We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Technology Solutions is offering a long-term opportunity (12+ months) with remote work flexibility, allowing you to work from anywhere, and competitive pay based on experience and skills. You will engage with a diverse range of business users to implement effective solutions using cutting-edge Salesforce technologies. Responsibilities
Provide Level 1 and Level 2 support for Salesforce Sales Cloud and Service Cloud users Troubleshoot and resolve user issues related to leads, opportunities, cases, accounts, contacts, and reports Manage user access, profiles, roles, permission sets, and security settings Perform Salesforce configuration, including custom objects, fields, page layouts, and record types Collaborate with business users to understand requirements and document issues, solutions, and configurations Required Qualifications
Strong hands-on experience with Salesforce Sales Cloud and Service Cloud Good understanding of Salesforce standard functionality and limits Experience with Salesforce support tools, such as cases, reports, and dashboards Knowledge of declarative tools, including Flows, Workflow Rules, and Validation Rules 2–6 years of experience in Salesforce support or administration Preferred Qualifications
Salesforce Administrator certification (ADM 201) Experience with Lightning Experience Basic knowledge of Apex, SOQL, or integrations ITIL or support process knowledge #Salesforce #TechnicalSupport #RemoteWork #CareerOpportunity #TechnologySolutions We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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