Overview
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary This position is for non-licensed individuals who will be responsible for leading both inbound and outbound call efforts building connections utilizing exceptional customer service skills.
Job Responsibilities
Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business.
Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time.
Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood.
Leverage resources and technology to optimize the member experience. Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference.
Ensure that the detailed call information is captured in the Customer Relationship Management (CRM) system and appropriate dispositioning.
Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.).
Work effectively within a team and across the organization to further the goals of the business.
Build skills through team meetings, 1x1 coaching, call calibrations, peer coaching, etc.
Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication.
Contact prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents using scripting to assess customer needs for products and services, with insightful, probing questions and superior listening skills.
Other duties as assigned.
Required Qualifications
Strong understanding of products, services, and processes offered by the company.
Self-driven, goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics.
Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our members’ lives.
Ability to engage with members—begin a conversation, anticipate questions, share information in plain language, build rapport, and handle objections.
Displays empathy and resilience when dealing with our members who need help.
Gains our members’ trust and respect by establishing and maintaining effective relationships.
Attention to detail and excellent interpersonal skills.
Discretion in handling and communicating sensitive information.
Ability to manage multiple projects at once in a fast-paced environment.
A positive attitude and willingness to do whatever it takes to get the job done.
Preferred Qualifications
4-year college degree.
2 to 3 years in a Customer Service capacity.
Demonstrated self-starter with a positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude).
Adaptable to high-pressure, achievement-oriented environment.
High level of computer proficiency including, but not limited to, Microsoft Office and the ability to multitask while on the phone.
Bilingual in English; Spanish is a plus.
Education High School Diploma or equivalent
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is $17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Benefits Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
Position Summary This position is for non-licensed individuals who will be responsible for leading both inbound and outbound call efforts building connections utilizing exceptional customer service skills.
Job Responsibilities
Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business.
Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time.
Provide our members with a personalized and rewarding experience by helping our members to feel valued, empowered and understood.
Leverage resources and technology to optimize the member experience. Demonstrate ability to real-time problem-solve and navigate multiple computer applications while interacting with the member over the phone or while on video conference.
Ensure that the detailed call information is captured in the Customer Relationship Management (CRM) system and appropriate dispositioning.
Meet/Exceed basic call center metrics and expectations consistently (quality, adherence, campaign outcomes, attendance, etc.).
Work effectively within a team and across the organization to further the goals of the business.
Build skills through team meetings, 1x1 coaching, call calibrations, peer coaching, etc.
Work in a professional, fast-paced environment that requires attention to detail, accuracy, multi-tasking, and clear concise communication.
Contact prospective new members through outbound and inbound calls to establish a lead generation pipeline for licensed agents using scripting to assess customer needs for products and services, with insightful, probing questions and superior listening skills.
Other duties as assigned.
Required Qualifications
Strong understanding of products, services, and processes offered by the company.
Self-driven, goal-oriented individual with the desire to go above and beyond for a consumer while meeting business metrics.
Displays passion, integrity, commitment, and drive to deliver a positive, differentiated experience that improves our members’ lives.
Ability to engage with members—begin a conversation, anticipate questions, share information in plain language, build rapport, and handle objections.
Displays empathy and resilience when dealing with our members who need help.
Gains our members’ trust and respect by establishing and maintaining effective relationships.
Attention to detail and excellent interpersonal skills.
Discretion in handling and communicating sensitive information.
Ability to manage multiple projects at once in a fast-paced environment.
A positive attitude and willingness to do whatever it takes to get the job done.
Preferred Qualifications
4-year college degree.
2 to 3 years in a Customer Service capacity.
Demonstrated self-starter with a positive attitude and ability to control emotions when dealing with unhappy customers (i.e., “Customer is always right” attitude).
Adaptable to high-pressure, achievement-oriented environment.
High level of computer proficiency including, but not limited to, Microsoft Office and the ability to multitask while on the phone.
Bilingual in English; Spanish is a plus.
Education High School Diploma or equivalent
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is $17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Benefits Great Benefits For Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 02/27/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr