Tennessee Staffing
Customer Service/ Collections Specialist
Tennessee Staffing, Tucson, Arizona, United States, 85704
Customer Service / Collections Specialist
Express Employment Professionals is currently recruiting for a Customer Service and Collections Specialist for a mortgage company. Responsibilities include handling billing and collections inquiries, generating revenue for clients by ensuring timely and accurate payments, assisting consumers in preventing home repossession through financial planning, performing basic office duties such as faxing documents, typing invoices, and answering phones, demonstrating proficiency in email etiquette and communication skills, exhibiting outstanding follow-up skills to maintain consumer/client relationships, and sitting and talking on the phone via headset for extended periods of time. Qualifications include meeting the assigned minimum number of phone calls/attempts/accounts per day, a typing score of 40 WPM, maintaining attention to detail in data entry and recording conversations, being familiar with applicable software, FDCPA laws, and state laws, having 1 year of experience in a call center handling debt collection, ability to work second shift, proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred), ability to work independently from home in a quiet, uninterrupted environment, understanding of the negotiation process to obtain maximum possible payments, ability to take constructive criticism and strive for success, high school diploma or equivalent, stellar attendance and punctuality, and good tenure at previous jobs (2+ years in a relevant field). Shift: Monday - Friday 11AM - 8PM (1 hour lunch), one Saturday every 4 weeks from 9AM - 3:30PM. Temp-to-hire, full-time, optional and mandatory overtime. Training will be provided but is remote as well. Benefits included: work from home with all equipment provided (internet access and office supplies not included), holiday and vacation pay accrual, medical insurance, 401(k), referral bonus, opportunities for internal progression and promotion. Ways to apply for Customer Service / Collections Specialist: Call Magy at (865) 273-2158 or send resume over to Magy.Gonzales@expresspros.com. Stop by our office M-F between 8 am and 4 pm - 631 William Blount Drive, Maryville, TN. Fill out an online application at Expresspros.com/AlcoaTN.
Express Employment Professionals is currently recruiting for a Customer Service and Collections Specialist for a mortgage company. Responsibilities include handling billing and collections inquiries, generating revenue for clients by ensuring timely and accurate payments, assisting consumers in preventing home repossession through financial planning, performing basic office duties such as faxing documents, typing invoices, and answering phones, demonstrating proficiency in email etiquette and communication skills, exhibiting outstanding follow-up skills to maintain consumer/client relationships, and sitting and talking on the phone via headset for extended periods of time. Qualifications include meeting the assigned minimum number of phone calls/attempts/accounts per day, a typing score of 40 WPM, maintaining attention to detail in data entry and recording conversations, being familiar with applicable software, FDCPA laws, and state laws, having 1 year of experience in a call center handling debt collection, ability to work second shift, proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred), ability to work independently from home in a quiet, uninterrupted environment, understanding of the negotiation process to obtain maximum possible payments, ability to take constructive criticism and strive for success, high school diploma or equivalent, stellar attendance and punctuality, and good tenure at previous jobs (2+ years in a relevant field). Shift: Monday - Friday 11AM - 8PM (1 hour lunch), one Saturday every 4 weeks from 9AM - 3:30PM. Temp-to-hire, full-time, optional and mandatory overtime. Training will be provided but is remote as well. Benefits included: work from home with all equipment provided (internet access and office supplies not included), holiday and vacation pay accrual, medical insurance, 401(k), referral bonus, opportunities for internal progression and promotion. Ways to apply for Customer Service / Collections Specialist: Call Magy at (865) 273-2158 or send resume over to Magy.Gonzales@expresspros.com. Stop by our office M-F between 8 am and 4 pm - 631 William Blount Drive, Maryville, TN. Fill out an online application at Expresspros.com/AlcoaTN.