Event Sales Manager, Hotel Services - The Westin Jersey City Newport
Encore, Jersey City, New Jersey, United States, 07390
Overview
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.
Key Job Responsibilities
Revenue Generation:
Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
Quotes & Proposals:
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
Collaboration:
Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
Site Participation:
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Profitability:
Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.
Relationship Management:
Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
Customer Insight:
Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences.
Customer Focus:
Value people by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Data Hygiene:
Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
Network Utilization:
Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Sales Accountability:
Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
Opportunity Management:
Ensure all known opportunities are in CRM and completely accurate and updated at all times.
Forecasting:
Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
Training & Knowledge:
Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
Product Awareness:
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Job Qualifications
BS/BA or 1+ years of Encore or equivalent experience required
1 year technology sales or hospitality experience preferred
Prior sales experience in audiovisual is a plus
Knowledge of hospitality industry and sales processes preferred
Technical aptitude and computer proficiency required
Strong written and verbal communication skills
Competencies (by Core Values)
Deliver World Class Service:
Hospitality; Ownership
Do The Right Thing:
Demonstrates Self-Awareness
Drive Results:
Ensures Accountability
See The Big Picture:
Decision Quality; Manages Complexity
Value People:
Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx.
Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 4-5 hours per day
Standing: 2-3 hours per day
Walking: 2-3 hours per day
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Kneeling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Grasping: 0-1 hour per day
Lifting, Carrying, Vision & Other Requirements
Lifting:
0 - 15 lbs Occasionally; 16 - 50 lbs Occasionally; 51 - 100 lbs Never; Over 100 lbs Never
Carrying:
0 - 15 lbs Occasionally; 16 - 50 lbs Occasionally; 51 - 100 lbs Never; Over 100 lbs Never
Auditory/Visual:
Close Vision, Distance Vision, Color Vision, Peripheral Vision, Depth Perception – Continuously
Pushing/Pulling:
0 - 15 lbs Occasionally; 16 - 50 lbs Occasionally; 51 - 100 lbs Occasionally; Over 100 lbs Never
Note: The physical requirements marked with an asterisk indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Hotel environment. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $46,270.00 - $60,151.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr
Key Job Responsibilities
Revenue Generation:
Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
Quotes & Proposals:
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
Collaboration:
Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.
Site Participation:
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Profitability:
Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.
Relationship Management:
Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
Customer Insight:
Thoroughly research and understand customer history and previous experiences to create more personalized customer experiences.
Customer Focus:
Value people by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Data Hygiene:
Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
Network Utilization:
Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
Sales Accountability:
Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
Opportunity Management:
Ensure all known opportunities are in CRM and completely accurate and updated at all times.
Forecasting:
Support the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
Training & Knowledge:
Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
Product Awareness:
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Job Qualifications
BS/BA or 1+ years of Encore or equivalent experience required
1 year technology sales or hospitality experience preferred
Prior sales experience in audiovisual is a plus
Knowledge of hospitality industry and sales processes preferred
Technical aptitude and computer proficiency required
Strong written and verbal communication skills
Competencies (by Core Values)
Deliver World Class Service:
Hospitality; Ownership
Do The Right Thing:
Demonstrates Self-Awareness
Drive Results:
Ensures Accountability
See The Big Picture:
Decision Quality; Manages Complexity
Value People:
Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx.
Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 4-5 hours per day
Standing: 2-3 hours per day
Walking: 2-3 hours per day
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Kneeling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Grasping: 0-1 hour per day
Lifting, Carrying, Vision & Other Requirements
Lifting:
0 - 15 lbs Occasionally; 16 - 50 lbs Occasionally; 51 - 100 lbs Never; Over 100 lbs Never
Carrying:
0 - 15 lbs Occasionally; 16 - 50 lbs Occasionally; 51 - 100 lbs Never; Over 100 lbs Never
Auditory/Visual:
Close Vision, Distance Vision, Color Vision, Peripheral Vision, Depth Perception – Continuously
Pushing/Pulling:
0 - 15 lbs Occasionally; 16 - 50 lbs Occasionally; 51 - 100 lbs Occasionally; Over 100 lbs Never
Note: The physical requirements marked with an asterisk indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment Hotel environment. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Salary Pay Range: $46,270.00 - $60,151.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr