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Randstad USA

Return Goods Associate

Randstad USA, Santa Cruz, California, us, 95061

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We are looking for a Returns Goods Associate who takes pride in being the ultimate \"recovery expert\". In this role, you aren\'t just processing packages; you are the critical link in our supply chain that ensures returned items are evaluated fairly, processed quickly, and handled with care.

If you are highly organized, detail-oriented, and enjoy a role where you can see the immediate impact of your work, we want to meet you.

Requirements

1–3 years of experience in a warehouse, shipping/receiving, or retail returns environment.

You notice the small things—a missing manual, a cracked seal, or a mismatched serial number.

Comfortable using scanners and computers; experience with ERP software (like SAP, NetSuite, or Oracle) is a major plus.

Ability to stand for long periods and safely lift/move packages (typically up to 40-50 lbs).

You thrive in a fast-paced environment and take pride in keeping your workspace organized and efficient.

Salary: $22 - $23 per hour Shift: First Work hours: 8 AM - 4:30 PM Education: High School

Responsibilities

Own the Intake:

Receive and document returned shipments, ensuring every item is accounted for and matched against Return Merchandise Authorizations (RMAs).

Inspect with Precision:

Perform detailed physical inspections of returned goods to determine their condition. Is it like new, refurbished, or damaged? Your judgment keeps our inventory records accurate.

System Mastery:

Update our warehouse management system (WMS) or ERP in real-time, ensuring the Customer Service and Accounting teams have the data they need to issue credits or replacements.

Coordinate the Flow:

Sort and route products to their proper destination—whether that’s back to the shelf for resale, to the repair team for a fix, or to the recycling center.

Collaborate for Quality:

Identify patterns in returns. If you notice the same part breaking over and over, you\'ll be the one to alert the Quality team to help us fix the problem at the source.

Essential Functions

Working in a smoke-free environment.

Wearing steel-toe shoes.

Manual lifting up to 50 lbs.

Skills

SAP

Oracle

Excel

Customer Service

Inspection

Qualifications

Years of experience: 2 years

Experience level: Experienced

About Randstad Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Benefits Pay offered to a successful candidate will be based on several factors including the candidate\'s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Fair Chance Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Experience and Education

Experience: Experienced, 2 years

Education: High School

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