Service Business Development Center (BDC) Representative

divh2Service Business Development Center (BDC) Representative/h2pLocation: Nashua, NH/ppCompany: Lovering Auto Group/ppEmployment Type: Full-Time/ppPosition Overview: Are you passionate about customer service and enjoy helping people? Do you thrive in a fast-paced environment where relationship-building and communication are key? If so, we want you on our team at Lovering Volvo Cars Nashua, a trusted Volvo dealership committed to delivering a first-class experience to every customer. Were looking for a Service Business Development Center (BDC) Representative to support our Service Department in maximizing appointments, increasing retention, and delivering high-quality customer engagement./ppPay: $40,000 - $55,000 annual compensation depending on skill and experience./ph3Key Responsibilities/h3ulliRespond promptly to phone, internet, and chat inquiries from customers./liliProactively reach out to current and prospective service customers via phone, email, and text to schedule appointments and follow-ups./liliManage the service appointment pipeline and follow up on missed or declined service opportunities./liliWork with the Service Manager and Advisors to meet departmental goals./liliMaintain and update CRM records to ensure accurate tracking of customer interactions./liliAssist with service campaigns, recalls, and customer satisfaction initiatives./liliProvide a friendly and helpful experience on every interaction./li/ulh3Qualifications/h3ulliPrevious experience in a BDC, call center, or customer service role (automotive experience preferred, but not required)/liliStrong phone etiquette and interpersonal communication skills/liliHighly organized with the ability to multitask and prioritize/liliComfortable with CRM systems, scheduling tools, and dealership management software/liliDriven, reliable, and able to work both independently and as part of a team/liliBeing bilingual (Spanish/English) is a plus!/li/ulh3What We Offer/h3ulliFamily business that provides a supportive and collaborative work environment./liliCompetitive pay with performance incentives./liliFull benefits package (medical, dental, vision, 401(k))./lili3 weeks paid time off./liliOpportunities for advancement within the dealership group./li/ulpIf you are ready to take your career to the next level and be part of a reputable Volvo dealership, please submit your resume. Join us in driving forward the future of automotive excellence! We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department./p/div