Business Development Center (BDC) Sales Manager

divh2Business Development Center (BDC) Sales Manager/h2pLovering Auto Group is seeking an experienced and driven Sales BDC Manager to lead our Business Development Center. This role is critical in driving showroom traffic, improving lead conversion, and elevating the customer experience. If you enjoy developing people, optimizing processes, and engaging directly with customers, this is an opportunity to make a meaningful impact within a respected local organization./ppWhy Join Lovering Volvo Cars?/pulliFamily-owned and operated for over 25 years/liliPositive, team-oriented culture where your voice is heard/liliStrong local brand presence with high-quality leads/liliSupportive leadership and autonomy to build a best-in-class BDC/liliCompetitive compensation with growth potential/li/ulpWhat Youll Do:/pulliLead, coach, and develop a team of BDC representatives/liliPersonally work leads: respond to internet inquiries, conduct outbound follow-up, set appointments, and support the sales pipeline/liliOversee lead management processes to ensure fast, consistent follow-up/liliUtilize CRM tools for reporting, workflow optimization, and accountability/liliPartner with Sales Managers to improve appointment-to-show and appointment-to-sold performance/liliCreate scripts, templates, workflows, and customer engagement strategies/liliDevelop daily, weekly, and monthly reporting on key performance indicators, including response time, contact rate, and appointment set/show/sold ratios/liliCollaborate with marketing to ensure message consistency and improve lead conversion/li/ulpWho You Are:/pulliProven success in a sales BDC, internet sales, or BDC leadership role/liliComfortable managing people while also personally working leads/liliStrong communicator with excellent phone, email, and text skills/liliOrganized, data-driven, and process-focused/liliCRM experience (eLeads preferred)/liliMotivated by growth, results, and team success/li/ulpWhat We Offer:/pulliCompetitive base salary + performance bonuses/liliFull benefits package (medical, dental, vision, 401k)/lili3 weeks paid time off/liliStable, reputable dealership with low turnover/liliOngoing training and professional development opportunities/li/ulpJoin a Team That Cares/ppWe believe in transparency, integrity, and creating long-term career pathways for our employees. If youre a proactive leader whos as comfortable picking up the phone as you are inspiring a team, wed love to hear from you. We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department./p/div