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Customer Service Representative

Circle Logistics, Inc, Orlando, Florida, us, 32885

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4 days ago Be among the first 25 applicants

Circle Logistics, Inc provided pay range This range is provided by Circle Logistics, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $17.00/hr - $18.00/hr

Executive Recruiter at Circle Logistics, Inc Are you looking for a

CAREER

you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is

YES , then we want you on our

Circle

Logistics Team !

As Track & Trace Specialist/Driver Services Representative, you will work in a fast-paced environment coordinating our day‑to‑day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities

Enter new load orders into our proprietary web‑based software

Initiate “check calls” to track and trace drivers on all pickups and deliveries

Communicate internally correspondence with drivers to ensure accurate documentation

Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays

Maintain and collect proper paperwork for each shipment

Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

Maintain an outbound call volume of 100 calls per day

Skills/Abilities

1‑3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics

Must have strong attention to detail

Ability to prioritize, balance, and organize information while completing multiple tasks.

Above average proficiency in Google Drive and Microsoft Suite

Excellent written and verbal communication skills

Excellent teamwork skills

Education and Experience

High school diploma or equivalent required

Associate's degree preferred

Call center experience is a bonus

Full‑time: 40 hours per week

Weekday and Weekend schedules available

On‑site training and career development

Paid holidays and paid time off

Insurance benefits including but not limited to: Health, vision, dental, life, and disability

401(k) Plan

Why Join Circle We believe in working hard and playing hard here at Circle. Therefore we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry‑leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Seniority Level

Entry level

Employment type

Full-time

Job function

Customer Service, Administrative, and Supply Chain

Industries

Truck Transportation, Transportation, Logistics, Supply Chain and Storage, and Freight and Package Transportation

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