The Virtual Bench
Overview
Our client is located in Northwest Houston and looking to add an IT Asset Management Lead to their team on a
CONTRACT
basis with potential to hire. This role will be a 12 month contract that requires working onsite one day a week in Northwest Houston.
Date Range: Feb 9, 2026 – Feb 8, 2027 The IT Asset Management Lead is a pivotal role supporting the Office of the CITO. The ITAM Lead is responsible for overseeing the lifecycle of software & hardware assets across the global IT enterprise and management of the SAM SNOW platform. This role will partner closely with IT Managers across the organization to gather, validate, and maintain contractual and licensing information, ensuring accurate population of the ServiceNow SAM module. This role ensures compliance with licensing agreements, optimizes software usage, and supports strategic decision-making through data-driven insights. The ideal candidate will possess extensive expertise in IT Software, IT Hardware, and IT services. Additionally, this role will play a crucial part in assisting with IT Financial Management for total cost of ownership and user chargebacks.
Responsibilities Develop ITAM strategies, policies and guidelines for all digital technology assets across the organization Responsible for updates and management of ITAM tools and systems as needed to support asset management processes. Maintain a comprehensive inventory of all IT assets and ensure accurate tracking from acquisition to retirement within the ServiceNow Platform. Work with IT Managers and Procurement to collect and validate all necessary software contracts, entitlements, renewals, and license documentation for population into ServiceNow. Maintain comprehensive records of all software assets, including on-premise, cloud, and SaaS. Leverage ServiceNow IT Asset Management modules to automate asset lifecycle processes, including procurement, deployment, maintenance, and retirement. Generate routine and ad-hoc ServiceNow reports to provide actionable insights on asset utilization, compliance status, and cost savings opportunities.
SAM - Software Asset Management ServiceNow SAM Implementation & Administration Configure, maintain, and optimize the ServiceNow SAM Professional modules for license tracking, compliance, reconciliation, and reporting. (Mirroring responsibilities from SAM Specialist postings.) Support the setup of data models, workflows, dashboards, and automated alerts within ServiceNow to improve SAM maturity. Coordinate data imports, discovery mappings, normalization, and reconciliation activities to ensure accurate entitlement-to-installation alignment Develop and implement software asset management strategies, policies, and guidelines to optimize software usage and compliance across the organization. Maintain an accurate inventory of all software assets, tracking licenses from acquisition through retirement and ensuring data integrity in asset management systems. Coordinate with IT and procurement teams to manage software renewals, upgrades, and contract compliance, preventing service interruptions. Utilize ServiceNow or similar platforms to automate software asset lifecycle processes including procurement, deployment, maintenance, and retirement. Generate routine and ad-hoc reports on software utilization, compliance status, and cost savings opportunities for management review.
HAM - Hardware Asset Management Maintain an accurate inventory of all hardware assets, ensuring data integrity and timely updates throughout the asset lifecycle with the client services team. Coordinate with IT and procurement teams to manage hardware acquisitions, renewals, upgrades, and disposals. Ensure compliance with organizational standards and regulatory requirements in hardware asset management practices. Support audits by reconciling asset records and addressing discrepancies promptly. Utilize ServiceNow or similar platforms to automate hardware asset tracking and reporting processes. Wireless asset management, ordering, and cost allocations Work closely with site CS teams to coordinate E-waste and recycling pickups
Required 5+ years of experience in IT Asset management preferably using ServiceNow HAM & SAM. 5 years experience with IT end user cost allocations 5 years of experience with enterprise system integrations (i.e. AP/GL/HR) and process workflows. Strong analytical skills with the ability to analyze, model, and interpret complex data and provide actionable insights. Solid understanding of software licensing models (Microsoft, Oracle, SAP, Adobe, SaaS models, etc. Experience working in a very large IT department Experience in IT Financial Management allocations for a global organization Experienced in IT purchasing, P2P workflows in an ITSM tool Experience with hardware and software asset management ITIL 4.0 Certifications or coursework a PLUS. ServiceNow certifications (SAM, ITAM, CSA, CIS) a PLUS. ITIL IAITAM (CSAM/CHAMP) certification a PLUS.
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Our client is located in Northwest Houston and looking to add an IT Asset Management Lead to their team on a
CONTRACT
basis with potential to hire. This role will be a 12 month contract that requires working onsite one day a week in Northwest Houston.
Date Range: Feb 9, 2026 – Feb 8, 2027 The IT Asset Management Lead is a pivotal role supporting the Office of the CITO. The ITAM Lead is responsible for overseeing the lifecycle of software & hardware assets across the global IT enterprise and management of the SAM SNOW platform. This role will partner closely with IT Managers across the organization to gather, validate, and maintain contractual and licensing information, ensuring accurate population of the ServiceNow SAM module. This role ensures compliance with licensing agreements, optimizes software usage, and supports strategic decision-making through data-driven insights. The ideal candidate will possess extensive expertise in IT Software, IT Hardware, and IT services. Additionally, this role will play a crucial part in assisting with IT Financial Management for total cost of ownership and user chargebacks.
Responsibilities Develop ITAM strategies, policies and guidelines for all digital technology assets across the organization Responsible for updates and management of ITAM tools and systems as needed to support asset management processes. Maintain a comprehensive inventory of all IT assets and ensure accurate tracking from acquisition to retirement within the ServiceNow Platform. Work with IT Managers and Procurement to collect and validate all necessary software contracts, entitlements, renewals, and license documentation for population into ServiceNow. Maintain comprehensive records of all software assets, including on-premise, cloud, and SaaS. Leverage ServiceNow IT Asset Management modules to automate asset lifecycle processes, including procurement, deployment, maintenance, and retirement. Generate routine and ad-hoc ServiceNow reports to provide actionable insights on asset utilization, compliance status, and cost savings opportunities.
SAM - Software Asset Management ServiceNow SAM Implementation & Administration Configure, maintain, and optimize the ServiceNow SAM Professional modules for license tracking, compliance, reconciliation, and reporting. (Mirroring responsibilities from SAM Specialist postings.) Support the setup of data models, workflows, dashboards, and automated alerts within ServiceNow to improve SAM maturity. Coordinate data imports, discovery mappings, normalization, and reconciliation activities to ensure accurate entitlement-to-installation alignment Develop and implement software asset management strategies, policies, and guidelines to optimize software usage and compliance across the organization. Maintain an accurate inventory of all software assets, tracking licenses from acquisition through retirement and ensuring data integrity in asset management systems. Coordinate with IT and procurement teams to manage software renewals, upgrades, and contract compliance, preventing service interruptions. Utilize ServiceNow or similar platforms to automate software asset lifecycle processes including procurement, deployment, maintenance, and retirement. Generate routine and ad-hoc reports on software utilization, compliance status, and cost savings opportunities for management review.
HAM - Hardware Asset Management Maintain an accurate inventory of all hardware assets, ensuring data integrity and timely updates throughout the asset lifecycle with the client services team. Coordinate with IT and procurement teams to manage hardware acquisitions, renewals, upgrades, and disposals. Ensure compliance with organizational standards and regulatory requirements in hardware asset management practices. Support audits by reconciling asset records and addressing discrepancies promptly. Utilize ServiceNow or similar platforms to automate hardware asset tracking and reporting processes. Wireless asset management, ordering, and cost allocations Work closely with site CS teams to coordinate E-waste and recycling pickups
Required 5+ years of experience in IT Asset management preferably using ServiceNow HAM & SAM. 5 years experience with IT end user cost allocations 5 years of experience with enterprise system integrations (i.e. AP/GL/HR) and process workflows. Strong analytical skills with the ability to analyze, model, and interpret complex data and provide actionable insights. Solid understanding of software licensing models (Microsoft, Oracle, SAP, Adobe, SaaS models, etc. Experience working in a very large IT department Experience in IT Financial Management allocations for a global organization Experienced in IT purchasing, P2P workflows in an ITSM tool Experience with hardware and software asset management ITIL 4.0 Certifications or coursework a PLUS. ServiceNow certifications (SAM, ITAM, CSA, CIS) a PLUS. ITIL IAITAM (CSAM/CHAMP) certification a PLUS.
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