About The Town Of Mooresville
As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.
Distinctive Features Work alongside a team committed to innovation and collaboration, creating positive change for the community!
Benefits We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:
5% Town contribution to your 401(k), no employee match required
Choice of three medical plans, including an HSA plan with Town contributions
Town-paid life insurance at 1.5× annual salary
Fully paid short- and long-term disability coverage (up to $8,000 per month)
Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront
Holidays: Employees accrue 13-14 paid holidays per year
Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
On-site clinic for eligible employees and dependents coming in 2026
Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!
Compensation This position features a robust, performance-based commission and bonus program that rewards success in new business development, client renewals, upselling, and lead generation. The Sales Manager will have multiple opportunities each quarter to earn meaningful incentives tied directly to their results, with additional bonuses available for strategic outreach, marketing collaboration, and community engagement.
About The Role The Sales Manager for The Charles Mack Citizen Center (CMCC) serves as the primary point of contact for all customer inquiries and requests related to the facility. This role drives revenue growth, oversees the event rental process, and manages sales documentation while ensuring smooth coordination with event staff. The position requires strong sales and customer service skills, administrative expertise, and familiarity with facility operations to deliver seamless event experiences.
The Sales Manager reports directly to the Experience & Engagement Deputy Director and plays a key role in developing relationships with corporate, social, government, and community clients while ensuring operational excellence across all customer touchpoints.
Duties and Responsibilities
Respond to rental inquiries and follow up with prospective clients to secure bookings
Schedule and conduct venue tours, including evenings and weekends as necessary
Develop and implement strategic sales plans to achieve revenue goals for venue rentals, catering, and event services
Supervise, coach, and support sales and event staff, setting clear performance objectives
Monitor market trends, pricing, and competition; recommend rate structures and promotional opportunities
Cultivate and maintain strong relationships with existing and prospective clients
Lead presentations, site tours, and contract negotiations to secure bookings
Ensure coordination between sales, event operations, and administrative teams
Oversee contracts, invoices, deposits, and compliance with Town policies
Maintain accurate records of sales activity and revenue performance via CRM or booking systems
Manage Rental Agreements, Proposals, Banquet Event Orders, Function Sheets, and Layouts; oversee Social Tables software
Coordinate one-on-one customer meetings (venue tours, walk-throughs, linen appointments, etc.)
Oversee the Approved Caterer List to ensure compliance and client satisfaction
Collaborate with marketing to promote the venue through campaigns, outreach, and showcases
Represent CMCC at networking events, trade shows, and community functions
Assist with performing arts and other Town events on select nights, weekends, or holidays
Maintain records and receipts for accounting; support accounts payable and receivable processes
Perform other duties as assigned
Minimum Education And Experience
Associate degree in hospitality or business administration and over three years of experience in sales, hospitality, event/project management, and administrative functions; or an equivalent combination of education and experience
Bachelor’s degree preferred
Special Requirements
Possession of a valid North Carolina Driver’s License
Work includes extended days, evenings, weekends, and/or holiday hours
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, click the following link. Town of Mooresville Benefits Guide 2025-2026
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Distinctive Features Work alongside a team committed to innovation and collaboration, creating positive change for the community!
Benefits We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:
5% Town contribution to your 401(k), no employee match required
Choice of three medical plans, including an HSA plan with Town contributions
Town-paid life insurance at 1.5× annual salary
Fully paid short- and long-term disability coverage (up to $8,000 per month)
Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront
Holidays: Employees accrue 13-14 paid holidays per year
Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
On-site clinic for eligible employees and dependents coming in 2026
Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!
Compensation This position features a robust, performance-based commission and bonus program that rewards success in new business development, client renewals, upselling, and lead generation. The Sales Manager will have multiple opportunities each quarter to earn meaningful incentives tied directly to their results, with additional bonuses available for strategic outreach, marketing collaboration, and community engagement.
About The Role The Sales Manager for The Charles Mack Citizen Center (CMCC) serves as the primary point of contact for all customer inquiries and requests related to the facility. This role drives revenue growth, oversees the event rental process, and manages sales documentation while ensuring smooth coordination with event staff. The position requires strong sales and customer service skills, administrative expertise, and familiarity with facility operations to deliver seamless event experiences.
The Sales Manager reports directly to the Experience & Engagement Deputy Director and plays a key role in developing relationships with corporate, social, government, and community clients while ensuring operational excellence across all customer touchpoints.
Duties and Responsibilities
Respond to rental inquiries and follow up with prospective clients to secure bookings
Schedule and conduct venue tours, including evenings and weekends as necessary
Develop and implement strategic sales plans to achieve revenue goals for venue rentals, catering, and event services
Supervise, coach, and support sales and event staff, setting clear performance objectives
Monitor market trends, pricing, and competition; recommend rate structures and promotional opportunities
Cultivate and maintain strong relationships with existing and prospective clients
Lead presentations, site tours, and contract negotiations to secure bookings
Ensure coordination between sales, event operations, and administrative teams
Oversee contracts, invoices, deposits, and compliance with Town policies
Maintain accurate records of sales activity and revenue performance via CRM or booking systems
Manage Rental Agreements, Proposals, Banquet Event Orders, Function Sheets, and Layouts; oversee Social Tables software
Coordinate one-on-one customer meetings (venue tours, walk-throughs, linen appointments, etc.)
Oversee the Approved Caterer List to ensure compliance and client satisfaction
Collaborate with marketing to promote the venue through campaigns, outreach, and showcases
Represent CMCC at networking events, trade shows, and community functions
Assist with performing arts and other Town events on select nights, weekends, or holidays
Maintain records and receipts for accounting; support accounts payable and receivable processes
Perform other duties as assigned
Minimum Education And Experience
Associate degree in hospitality or business administration and over three years of experience in sales, hospitality, event/project management, and administrative functions; or an equivalent combination of education and experience
Bachelor’s degree preferred
Special Requirements
Possession of a valid North Carolina Driver’s License
Work includes extended days, evenings, weekends, and/or holiday hours
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, click the following link. Town of Mooresville Benefits Guide 2025-2026
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