Customer Service Representative
AccruePartners, Charlotte, North Carolina, United States, 28245
Well-established, privately held organization within a specialized healthcare distribution space
National footprint supported by multiple U.S. facilities and a strong parent organization
Purpose-driven culture centered on service excellence, accuracy, and long-term customer relationships
Stable, accessible leadership known for being supportive and transparent
WHAT THEY OFFER YOU
Stable organization with continued growth following recent acquisition activity Tight-knit, collaborative onsite team with strong tenure and peer support Structured onboarding and hands-on training led by experienced team members Supportive management style focused on quality, consistency, and employee success Temp-to-perm opportunity offering long-term stability for the right candidate LOCATION
On-site in the Charlotte Metro, 5 days a week RESPONSIBILITIES
Serve as a primary point of contact for customers via phone and email Accurately process orders, pricing updates, and account changes in ERP and CRM systems Respond to order status inquiries, tracking requests, product availability, and ETA updates Coordinate product returns, repairs, and service requests with detailed system documentation Partner with fulfillment, operations, and sales teams to resolve customer issues efficiently Maintain accurate customer records, preferences, and feedback with strong attention to detail BACKGROUND THAT FITS
2+ years of experience in customer service, call center, manufacturing, or distribution environments Comfortable working in order management systems and CRM platforms; system-savvy candidates encourage Proven ability to handle high call volume while maintaining accuracy throughout the day Highly detail-oriented, dependable, and adaptable to shifting priorities
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Stable organization with continued growth following recent acquisition activity Tight-knit, collaborative onsite team with strong tenure and peer support Structured onboarding and hands-on training led by experienced team members Supportive management style focused on quality, consistency, and employee success Temp-to-perm opportunity offering long-term stability for the right candidate LOCATION
On-site in the Charlotte Metro, 5 days a week RESPONSIBILITIES
Serve as a primary point of contact for customers via phone and email Accurately process orders, pricing updates, and account changes in ERP and CRM systems Respond to order status inquiries, tracking requests, product availability, and ETA updates Coordinate product returns, repairs, and service requests with detailed system documentation Partner with fulfillment, operations, and sales teams to resolve customer issues efficiently Maintain accurate customer records, preferences, and feedback with strong attention to detail BACKGROUND THAT FITS
2+ years of experience in customer service, call center, manufacturing, or distribution environments Comfortable working in order management systems and CRM platforms; system-savvy candidates encourage Proven ability to handle high call volume while maintaining accuracy throughout the day Highly detail-oriented, dependable, and adaptable to shifting priorities
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