Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed, valued, and in control?
Burns Hyundai , Philadelphia's #1 Volume Hyundai Dealer, is seeking a
Service Lane Communications Specialist
to be the essential link between our service team and our customers.
This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience.
What You'll Do:
Act as the
primary point of contact
for live, accurate service updates - no voicemails, no callbacks
Greet customers in the service lane, guide their visit, and provide proactive status updates
Coordinate with Service Advisors and Technicians to deliver
real-time information , including MPIs and ASRs with written, photo, and video communication
Conduct post-service follow-ups to support satisfaction and CSI performance
Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
Help customers feel
informed, confident, and cared for
throughout their visit
What You Bring:
Clear, confident, and
proactive verbal communication
skills
Strong sense of urgency - you solve problems
now , not later
Detail-oriented, especially in handling MPI/ASR quality and timing
Comfortable working on your feet in a
fast-paced, customer-facing environment
Willingness to work in various weather conditions
Computer literate and adaptable to dealership tools and systems
Positive, professional attitude and a team-first mindset
Prior retail automotive dealership experience is preferred, but not required
Flexible availability for a five-day workweek , including a mix of
early shifts (starting at 7:00 AM) ,
late shifts (ending at 7:00 PM) , and
at least two Saturdays per month
What We Offer:
Highly Competitive Salary
Performance-Based Bonus Plan
Opportunity to grow within a
top-performing, multi-brand dealership group
Collaborative, high-energy team environment where communication is key
Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
Comprehensive benefits including:
Health, dental, and vision insurance
401(k) with company match
Paid time off
Company-paid life insurance and optional voluntary benefits
Apply Online Today!
If you're ready to be the voice, bridge, and heartbeat of the customer service experience -
apply now through the online link provided
and take the next step in your career with
Burns Hyundai
- where communication drives everything we do.
Burns Hyundai , Philadelphia's #1 Volume Hyundai Dealer, is seeking a
Service Lane Communications Specialist
to be the essential link between our service team and our customers.
This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience.
What You'll Do:
Act as the
primary point of contact
for live, accurate service updates - no voicemails, no callbacks
Greet customers in the service lane, guide their visit, and provide proactive status updates
Coordinate with Service Advisors and Technicians to deliver
real-time information , including MPIs and ASRs with written, photo, and video communication
Conduct post-service follow-ups to support satisfaction and CSI performance
Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery
Help customers feel
informed, confident, and cared for
throughout their visit
What You Bring:
Clear, confident, and
proactive verbal communication
skills
Strong sense of urgency - you solve problems
now , not later
Detail-oriented, especially in handling MPI/ASR quality and timing
Comfortable working on your feet in a
fast-paced, customer-facing environment
Willingness to work in various weather conditions
Computer literate and adaptable to dealership tools and systems
Positive, professional attitude and a team-first mindset
Prior retail automotive dealership experience is preferred, but not required
Flexible availability for a five-day workweek , including a mix of
early shifts (starting at 7:00 AM) ,
late shifts (ending at 7:00 PM) , and
at least two Saturdays per month
What We Offer:
Highly Competitive Salary
Performance-Based Bonus Plan
Opportunity to grow within a
top-performing, multi-brand dealership group
Collaborative, high-energy team environment where communication is key
Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership
Comprehensive benefits including:
Health, dental, and vision insurance
401(k) with company match
Paid time off
Company-paid life insurance and optional voluntary benefits
Apply Online Today!
If you're ready to be the voice, bridge, and heartbeat of the customer service experience -
apply now through the online link provided
and take the next step in your career with
Burns Hyundai
- where communication drives everything we do.