We are seeking a Senior Account Manager who is already excelling in an account management role and is ready to take ownership of complex, multi-channel client partnerships. This individual will be responsible for account growth, retention, and strategic expansion across a portfolio of enterprise clients within a BPO/outsourcing environment.
This is a hybrid role and requires in-office reporting.
Responsibilities
Own and manage a portfolio of high-value client accounts, ensuring satisfaction, retention, and growth. Act as a strategic advisor, proactively identifying and capitalizing on revenue opportunities. Lead Quarterly Business Reviews (QBRs) and Executive Briefings to communicate value, KPIs, and ROI. Collaborate cross-functionally with Delivery, Operations, and Implementation teams to ensure seamless execution. Build relationships with senior stakeholders across client organizations, understanding their evolving business goals. Accurately maintain Salesforce pipeline (Commit/Outlook/Upside) and forecasting. Travel as needed to visit clients and strengthen partnerships. Qualifications
Currently in a client-facing Account Manager role with a proven track record of growing BPO or outsourcing client accounts. 5+ years of experience in BPO, Managed Services, or outsourcing. Strong executive presence with the ability to present and negotiate at senior levels. Comfortable with data storytelling and using KPIs to drive decision‑making. Skilled in cross‑functional collaboration and client engagement strategy. Preferred Experience
Experience working with delivery centers in global regions such as LATAM, APAC, or South Asia. Familiarity with marketing services, digital operations, or offshore staffing. Proficiency in Salesforce and Google Workspace.
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Own and manage a portfolio of high-value client accounts, ensuring satisfaction, retention, and growth. Act as a strategic advisor, proactively identifying and capitalizing on revenue opportunities. Lead Quarterly Business Reviews (QBRs) and Executive Briefings to communicate value, KPIs, and ROI. Collaborate cross-functionally with Delivery, Operations, and Implementation teams to ensure seamless execution. Build relationships with senior stakeholders across client organizations, understanding their evolving business goals. Accurately maintain Salesforce pipeline (Commit/Outlook/Upside) and forecasting. Travel as needed to visit clients and strengthen partnerships. Qualifications
Currently in a client-facing Account Manager role with a proven track record of growing BPO or outsourcing client accounts. 5+ years of experience in BPO, Managed Services, or outsourcing. Strong executive presence with the ability to present and negotiate at senior levels. Comfortable with data storytelling and using KPIs to drive decision‑making. Skilled in cross‑functional collaboration and client engagement strategy. Preferred Experience
Experience working with delivery centers in global regions such as LATAM, APAC, or South Asia. Familiarity with marketing services, digital operations, or offshore staffing. Proficiency in Salesforce and Google Workspace.
#J-18808-Ljbffr