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VP, Compliance and Operational Risk

MRS BPO, LLC, Marlton, New Jersey, us, 08053

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Overview Vice President, Compliance & Operational Risk, United States | Hybrid / Remote

We’re hiring a VP-level compliance and risk leader to help transform a growing U.S. debt collection organization. This is not a “keep the lights on” compliance role. It’s for a leader who wants to build the next-generation compliance function: proactive, automated, data-driven, and deeply embedded in how the business operates. You’ll take ownership of enterprise compliance and operational risk today — and help shape the long-term compliance vision of the company.

Responsibilities

Enterprise compliance across FDCPA, CFPB, state regulations, UDAAP, FCRA, TCPA, and privacy

Company-wide operational and regulatory risk identification — before issues surface externally

Design of scalable, embedded risk and control frameworks

Automation of compliance monitoring, QA, complaint intelligence, and reporting

Cross-functional partnerships with Operations, Technology, Data, Legal, and Clients

Regulatory exams, audits, client reviews, and external counsel relationships

Executive-level reporting with clear, data-backed risk insights

Who This Is For

10+ years of senior compliance or risk leadership in collections, consumer finance, fintech, or servicing

Someone who has built, modernized, or scaled compliance programs

A leader who thinks beyond policies — into processes, controls, systems

Comfortable influencing executives and challenging legacy approaches

Ready to step into larger roles as we grow

Strongly Preferred Qualifications

Experience with compliance automation, analytics, AI, or workflow-driven controls

Background in operational risk, QA, or control design

Experience in growth-stage or transformation environments

Exposure to CFPB exams, enforcement actions, or high-scrutiny clients

Why This Role Stands Out?

Be a critical part the executive team leading an AI driven transformation for collections while building towards full spectrum credit platform.

Executive visibility and real decision-making authority

Mandate to modernize — not just maintain

Leadership support for automation and smarter risk management

Opportunity to shape compliance as a strategic advantage

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