Customer Service Representative Role
As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. Key Responsibilities
Handle a high volume of incoming customer calls with professionalism and accuracy. Process customer requests including new service setup, service changes, and service discontinuations. Accept customer payments and assist with billing questions or account updates. Collaborate with internal teams and customers to determine service needs and resolve issues. Provide safe, cost-effective, environmentally responsible solutions to customer service concerns. What We're Looking For
2+ years of high-volume customer service experience Proficiency with
Microsoft Word, Excel, and Outlook Strong
verbal and written communication skills A proactive mindset and dedication to customer satisfaction Ability to problem-solve and work in a fast-paced environment What You'll Get From Us
Competitive Pay: $17
$19.50 per hour 401(k) with company match
invest in your future Comprehensive healthcare benefits
including Medical, Dental, and Vision Employee Perks & Programs:
Mental Health Employee Assistance Program Emergency Travel Assistance Prepaid Legal Plan Employee Stock Purchase Plan Scholarship opportunities for children Employee Relief Fund for financial emergencies
Insurance Coverage:
Life Insurance, Short-Term Disability, and Long-Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities. Key Responsibilities
Handle a high volume of incoming customer calls with professionalism and accuracy. Process customer requests including new service setup, service changes, and service discontinuations. Accept customer payments and assist with billing questions or account updates. Collaborate with internal teams and customers to determine service needs and resolve issues. Provide safe, cost-effective, environmentally responsible solutions to customer service concerns. What We're Looking For
2+ years of high-volume customer service experience Proficiency with
Microsoft Word, Excel, and Outlook Strong
verbal and written communication skills A proactive mindset and dedication to customer satisfaction Ability to problem-solve and work in a fast-paced environment What You'll Get From Us
Competitive Pay: $17
$19.50 per hour 401(k) with company match
invest in your future Comprehensive healthcare benefits
including Medical, Dental, and Vision Employee Perks & Programs:
Mental Health Employee Assistance Program Emergency Travel Assistance Prepaid Legal Plan Employee Stock Purchase Plan Scholarship opportunities for children Employee Relief Fund for financial emergencies
Insurance Coverage:
Life Insurance, Short-Term Disability, and Long-Term Disability Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.