Rutgers University
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the state, Rutgers University is committed to students, faculty, staff, and the broader community. Rutgers is recognized for its inclusive excellence and workforce resilience, and it consistently ranks on Forbes’ list of America’s Best Large Employers.
Posting Summary We are seeking a Conflict Management Specialist for the Employee Partners of Conflict Transformation (EmPact) team within the Office of Workplace Culture.
Responsibilities Cross-Campus Collaboration
Represent EmPaCT as a key contributor and thought leader across institutional initiatives and governance groups.
Assist in incorporating EmPaCT services into broader campus strategies for inclusive excellence and workforce resilience.
Program Implementation
Provide a respectful and safe space for employees to discuss issues while maintaining a positive workplace culture.
Offer quick, effective conflict management using mediation, facilitated conversation, and informal dispute resolution.
Coaches supervisors on correcting inappropriate conduct and guides difficult conversations.
Explains relevant university policies and processes, and makes referrals to appropriate offices.
Triages casework, identifies solutions for different case types, and acts according to guidelines and policies.
Contributes to developing and improving EmPaCT core services and resources, including standard workshops such as Non-Violent Communication and Difficult Conversations available to all faculty and staff.
Data-Driven Innovation & Operational Excellence
Manage case operations using the OneSource system to monitor trends, assess needs, and evaluate program effectiveness.
Leverage data and stakeholder feedback to identify patterns, generate insights, and inform strategic planning and resource allocation.
Project Leadership & Institutional Impact
Contribute to high-impact initiatives and special projects aligned with strategic goals for talent development, community well‑being, and organizational effectiveness.
Demonstrate agility in responding to emerging needs and lead mission-critical efforts to strengthen employee engagement and trust across the institution.
Qualifications Minimum Education and Experience
Bachelor’s degree or equivalent combination of education and experience.
Minimum of 5 years’ experience in conflict management or mediation.
Required Knowledge, Skills, and Abilities
Strong HR background with mediation or conflict management experience.
Demonstrated judgment and risk assessment skills.
Proficiency in Microsoft Office.
Preferred Qualifications
6 years’ experience in conflict management or mediation.
Undergraduate and/or graduate certificates in conflict resolution, dispute resolution, arbitration, mediation, or related fields.
Experience in higher education.
Salary Details Minimum Salary: $82,166; Mid Range: $104,002; Maximum: $125,837.
Benefits
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs
Position Status and Location Full Time, 37.5 hours per week. Hybrid work arrangement possible. Rutgers University‑New Brunswick.
Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at http://uhr.rutgers.edu/non-discrimination-statement.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Do you have a Bachelor’s degree or an equivalent combination of education and/or experience?
Yes
No
* Do you have a minimum of 5 years’ experience in conflict management/mediation?
Yes
No
Required Documents
Resume/CV
Cover Letter/Letter of Application
Optional Documents
List of Professional References (contact Info)
Accessibility and Accommodation In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation regarding the application process, please call 848‑932‑3973 or email as listed.
Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732‑745‑7378 or via email at OneSource@Rutgers.edu.
Rutgers University participates in the E-Verify program as required by law.
For technical assistance with the applicant tracking system, please contact the ROCS Help Desk at 848‑932‑4444 or ROCS@hr.rutgers.edu.
#J-18808-Ljbffr
Posting Summary We are seeking a Conflict Management Specialist for the Employee Partners of Conflict Transformation (EmPact) team within the Office of Workplace Culture.
Responsibilities Cross-Campus Collaboration
Represent EmPaCT as a key contributor and thought leader across institutional initiatives and governance groups.
Assist in incorporating EmPaCT services into broader campus strategies for inclusive excellence and workforce resilience.
Program Implementation
Provide a respectful and safe space for employees to discuss issues while maintaining a positive workplace culture.
Offer quick, effective conflict management using mediation, facilitated conversation, and informal dispute resolution.
Coaches supervisors on correcting inappropriate conduct and guides difficult conversations.
Explains relevant university policies and processes, and makes referrals to appropriate offices.
Triages casework, identifies solutions for different case types, and acts according to guidelines and policies.
Contributes to developing and improving EmPaCT core services and resources, including standard workshops such as Non-Violent Communication and Difficult Conversations available to all faculty and staff.
Data-Driven Innovation & Operational Excellence
Manage case operations using the OneSource system to monitor trends, assess needs, and evaluate program effectiveness.
Leverage data and stakeholder feedback to identify patterns, generate insights, and inform strategic planning and resource allocation.
Project Leadership & Institutional Impact
Contribute to high-impact initiatives and special projects aligned with strategic goals for talent development, community well‑being, and organizational effectiveness.
Demonstrate agility in responding to emerging needs and lead mission-critical efforts to strengthen employee engagement and trust across the institution.
Qualifications Minimum Education and Experience
Bachelor’s degree or equivalent combination of education and experience.
Minimum of 5 years’ experience in conflict management or mediation.
Required Knowledge, Skills, and Abilities
Strong HR background with mediation or conflict management experience.
Demonstrated judgment and risk assessment skills.
Proficiency in Microsoft Office.
Preferred Qualifications
6 years’ experience in conflict management or mediation.
Undergraduate and/or graduate certificates in conflict resolution, dispute resolution, arbitration, mediation, or related fields.
Experience in higher education.
Salary Details Minimum Salary: $82,166; Mid Range: $104,002; Maximum: $125,837.
Benefits
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs
Position Status and Location Full Time, 37.5 hours per week. Hybrid work arrangement possible. Rutgers University‑New Brunswick.
Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at http://uhr.rutgers.edu/non-discrimination-statement.
Supplemental Questions Required fields are indicated with an asterisk (*).
* Do you have a Bachelor’s degree or an equivalent combination of education and/or experience?
Yes
No
* Do you have a minimum of 5 years’ experience in conflict management/mediation?
Yes
No
Required Documents
Resume/CV
Cover Letter/Letter of Application
Optional Documents
List of Professional References (contact Info)
Accessibility and Accommodation In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation regarding the application process, please call 848‑932‑3973 or email as listed.
Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732‑745‑7378 or via email at OneSource@Rutgers.edu.
Rutgers University participates in the E-Verify program as required by law.
For technical assistance with the applicant tracking system, please contact the ROCS Help Desk at 848‑932‑4444 or ROCS@hr.rutgers.edu.
#J-18808-Ljbffr