Wells Fargo
Senior Customer Service Representative - Auto
Wells Fargo, Chandler, Arizona, United States, 85286
Senior Customer Service Representative In Consumer Lending
Wells Fargo is seeking a Senior Customer Service Representative in Consumer Lending as part of Wells Fargo Auto. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. In this role, you will: Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact Perform complex customer support tasks Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals Interact with immediate team and communicate with other departments Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints Perform research to resolve complex customer problems Recommend areas needing improvement Interact with internal and external customers Required Qualifications: 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Call Center experience in Auto Strong knowledge and understanding of Auto policies, procedures and systems, like ITop, ICMP, DealerTrack and/or Workflow Excellent customer service skills in listening, eliciting information efficiently, comprehending, researching and resolving complex customer issues Experience in achieving high production and quality standards Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy. Strong organizational, multi-tasking, and prioritizing skills Ability to work effectively in structured but flexible, adaptable and changing, call center environment Job Expectations: Flexible to work any hours between 7 am
9 pm, plus rotating Saturdays. Must work on-site at the location posted This position is not eligible for Visa sponsorship Job Location: 2850 S Price Road, Building E
Chandler, Arizona 85286 Posting End Date: 28 Jan 2026 We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Wells Fargo is seeking a Senior Customer Service Representative in Consumer Lending as part of Wells Fargo Auto. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. In this role, you will: Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact Perform complex customer support tasks Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals Interact with immediate team and communicate with other departments Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints Perform research to resolve complex customer problems Recommend areas needing improvement Interact with internal and external customers Required Qualifications: 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Call Center experience in Auto Strong knowledge and understanding of Auto policies, procedures and systems, like ITop, ICMP, DealerTrack and/or Workflow Excellent customer service skills in listening, eliciting information efficiently, comprehending, researching and resolving complex customer issues Experience in achieving high production and quality standards Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy. Strong organizational, multi-tasking, and prioritizing skills Ability to work effectively in structured but flexible, adaptable and changing, call center environment Job Expectations: Flexible to work any hours between 7 am
9 pm, plus rotating Saturdays. Must work on-site at the location posted This position is not eligible for Visa sponsorship Job Location: 2850 S Price Road, Building E
Chandler, Arizona 85286 Posting End Date: 28 Jan 2026 We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.