Strategic Customer Success Manager Sales & Customer Success New York
Nimbleway, New York, New York, us, 10261
Come and shape the modern era of data and AI!
Nimble is the first business external data platform, making data-driven decision-making easier than ever. With our award-winning AI-powered data structuring technology, Nimble connects business users with the public web’s knowledge.
We empower enterprises with mission-critical, real-time external data to unlock competitive intelligence, price comparison, and enriched company insights for sales and marketing. With Nimble, data teams build advanced AI applications that connect enterprise-ready, real-time web data to their custom GPTs. Modern BI teams use Nimble to build business dashboards and unlock new opportunities with market visibility.
We’re redefining the $100B market intelligence space. The opportunity is massive, and we’re just getting started.
About the Role:
The
Strategic Customer Success Manager (CSM)
at
Nimble
is a key post‑sales role focused on driving
customer adoption, retention, and expansion
across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform. In this role, you’ll connect
customer business needs
with Nimble’s
technical solutions , working closely with
Product, Support, and Engineering
to deliver long‑term success. You’ll manage complex, multi‑stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time. This role requires a strong blend of
technical acumen, enterprise customer empathy, and commercial mindset , along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives. This role reports to the VP of Customer Success and salary may land between $130‑160k depending on qualifications and experience. What You’ll be Doing:
Own revenue growth and retention
for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn. Build deep relationships with key stakeholders across
data, engineering, product, and BI
teams to ensure long‑term adoption and value. Run
QBRs/EBRs
with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps. Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalta. Work with
Product and Solutions/Engineering
teams to elevate gaps, share customer feedback, and influence roadmap priorities. Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals. Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, value drivers What You Should Have for the Role:
6+ years
of customer‑facing experience in
SaaS , including post‑sale roles such as Customer Success, or Account Management 3+ years
supporting
enterprise customers , ideally in a high‑growth startup environment. Experience partnering with technical stakeholder teams (e.g.,
Engineering, Data, AI ) in complex enterprise environments. Strong technical aptitude, including familiarity with
web technologies (HTML/CSS)
and comfort troubleshooting via
APIs, logs, and workflows . Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert. Excellent communication and executive presence, with the ability to influence
senior and C‑level stakeholders . Ability to translate technical concepts into clear business value for both technical and non‑technical audiences. At Nimble you’ll join a team of brilliant minds striving to solve the hard problems affecting data gathering. Although we work hard, we also play hard, and together create a vibrant community with frequent company retreats, human‑first conditions, and an energetic atmosphere.
#J-18808-Ljbffr
The
Strategic Customer Success Manager (CSM)
at
Nimble
is a key post‑sales role focused on driving
customer adoption, retention, and expansion
across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform. In this role, you’ll connect
customer business needs
with Nimble’s
technical solutions , working closely with
Product, Support, and Engineering
to deliver long‑term success. You’ll manage complex, multi‑stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time. This role requires a strong blend of
technical acumen, enterprise customer empathy, and commercial mindset , along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives. This role reports to the VP of Customer Success and salary may land between $130‑160k depending on qualifications and experience. What You’ll be Doing:
Own revenue growth and retention
for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn. Build deep relationships with key stakeholders across
data, engineering, product, and BI
teams to ensure long‑term adoption and value. Run
QBRs/EBRs
with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps. Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalta. Work with
Product and Solutions/Engineering
teams to elevate gaps, share customer feedback, and influence roadmap priorities. Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals. Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, value drivers What You Should Have for the Role:
6+ years
of customer‑facing experience in
SaaS , including post‑sale roles such as Customer Success, or Account Management 3+ years
supporting
enterprise customers , ideally in a high‑growth startup environment. Experience partnering with technical stakeholder teams (e.g.,
Engineering, Data, AI ) in complex enterprise environments. Strong technical aptitude, including familiarity with
web technologies (HTML/CSS)
and comfort troubleshooting via
APIs, logs, and workflows . Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert. Excellent communication and executive presence, with the ability to influence
senior and C‑level stakeholders . Ability to translate technical concepts into clear business value for both technical and non‑technical audiences. At Nimble you’ll join a team of brilliant minds striving to solve the hard problems affecting data gathering. Although we work hard, we also play hard, and together create a vibrant community with frequent company retreats, human‑first conditions, and an energetic atmosphere.
#J-18808-Ljbffr