Loyalty Retention Specialist - Audi Central Houston
Sonic Automotive, Houston, TX, United States
About
Audi Central Houston
isn’t just any dealership — we’re the
largest Audi store in the country , housed in a striking
7-story facility
and consistently recognized as one of the best.
As a proud
Audi Magna Elite Society
award winner, we set the standard for excellence in customer experience, volume, and team performance.
If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly):
$25.00 - 30.00 / hour
Job Description
Summary:
The
Lease Retention Specialist
is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity. This role focuses on relationship-based outreach, customer loyalty, and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative, low-pressure role centered on trust, consistency, and customer care rather than aggressive sales tactics.
Duties and Responsibilities:
Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-up
Proactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next steps
Serve as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition options
Provide a calm, consultative experience that prioritizes customer comfort and long-term loyalty
Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward
Document all customer interactions, preferences, and follow-up plans accurately in the CRM
Monitor lease maturity timelines to prevent missed opportunities or customer fallout
Maintain timely, organized follow-up to support retention and engagement goals
Represent the dealership with professionalism and discretion when working with long-term customers
Support overall portfolio health by identifying trends, risks, or retention opportunities
Prior experience working with high-line or luxury automotive brands required
Direct experience supporting or managing automotive lease customers required
Strong interpersonal and communication skills, especially over the phone
Customer-first mindset with a calm, professional, and consultative approach
Experience in customer retention, relationship management, or automotive customer service preferred
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Compensation (Hourly):
$25.00 - 30.00 / hour
Depending on experience and qualifications
Schedule:
FULL TIME
Sundays Always Off
Saturday availability required
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
#J-18808-Ljbffr
Audi Central Houston
isn’t just any dealership — we’re the
largest Audi store in the country , housed in a striking
7-story facility
and consistently recognized as one of the best.
As a proud
Audi Magna Elite Society
award winner, we set the standard for excellence in customer experience, volume, and team performance.
If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place.
Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.
Compensation (Hourly):
$25.00 - 30.00 / hour
Job Description
Summary:
The
Lease Retention Specialist
is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity. This role focuses on relationship-based outreach, customer loyalty, and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative, low-pressure role centered on trust, consistency, and customer care rather than aggressive sales tactics.
Duties and Responsibilities:
Manage a portfolio of customers with upcoming lease maturities and maintain consistent, professional follow-up
Proactively reach out to existing leaseholders via phone, email, and text to discuss lease-end options and next steps
Serve as a knowledgeable point of contact for customers with questions about lease timelines, renewal paths, or transition options
Provide a calm, consultative experience that prioritizes customer comfort and long-term loyalty
Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward
Document all customer interactions, preferences, and follow-up plans accurately in the CRM
Monitor lease maturity timelines to prevent missed opportunities or customer fallout
Maintain timely, organized follow-up to support retention and engagement goals
Represent the dealership with professionalism and discretion when working with long-term customers
Support overall portfolio health by identifying trends, risks, or retention opportunities
Prior experience working with high-line or luxury automotive brands required
Direct experience supporting or managing automotive lease customers required
Strong interpersonal and communication skills, especially over the phone
Customer-first mindset with a calm, professional, and consultative approach
Experience in customer retention, relationship management, or automotive customer service preferred
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.
Compensation (Hourly):
$25.00 - 30.00 / hour
Depending on experience and qualifications
Schedule:
FULL TIME
Sundays Always Off
Saturday availability required
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
#J-18808-Ljbffr