Used Car Buying BDC Specialist - Audi Central Houston
Sonic Automotive, Houston, Texas, United States, 77001
divh2Used Car Buying BDC Specialist - Audi Central Houston/h2pAudi Central Houston isnt just any dealership
were the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best./ppAs a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance./ppIf youre looking to grow your career with a top-performing store backed by a world-class brand, this is the place./ppSonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands./ppCompensation (Hourly + Commission): $15.00 - 17.00 + commission/ph3Job Description/h3pThe Vehicle Acquisition BDC Specialist is responsible for handling inbound consumer leads from Kelley Blue Book, CarGurus, and other digital buying platforms from customers interested in selling or trading their vehicle./ppThe primary focus of this role is to engage with vehicle sellers, gather accurate vehicle information, and convert inbound interest into scheduled appraisal appointments for the used car buying team. This is a BDC-style role focused on vehicle acquisition, not retail vehicle sales./ppThis position plays a key role in growing used vehicle inventory and improving lead efficiency. The Vehicle Acquisition BDC Specialist is expected to deliver a professional, transparent customer experience while using CRM and lead management tools to track, follow up, and convert buying leads. Ongoing training is provided on systems, call handling, and buying workflow./ppDuties and Responsibilities:/pulliRespond promptly to inbound calls, texts, and internet leads from customers looking to sell or trade their vehicle/liliEngage customers to gather vehicle details including VIN, mileage, condition, ownership, and payoff information/liliSet and confirm appraisal appointments for the used car buying team/liliConduct consistent follow-up on active and aged buying leads to maximize acquisition opportunities/liliMaintain accurate lead notes, statuses, and appointment details in the CRM/liliAdhere to structured outreach cadence and response time expectations/liliPartner with used car management and buying associates to improve lead conversion and efficiency/liliMeet or exceed performance goals tied to appointments set and vehicles acquired/li/ulh3Qualifications/h3ulliMinimum 1 year of BDC, call center, or sales-focused experience/liliExperience handling high-volume inbound calls and digital leads/liliAbility to set priorities, multi-task, and achieve goals in a fast-paced environment/liliStrong communication skills, both written and verbal/liliComfortable discussing vehicle condition, basic valuation topics, and appointment setting/liliAll applicants must be authorized to work in the USA/liliAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license/liliPreferred Qualifications:/liulliPrevious automotive BDC or eSales experience/liliExperience working vehicle buying leads (KBB ICO, CarGurus, trade-in or acquisition-focused leads)/liliBi-lingual/li/ul/ulh3Additional Information/h3pCompensation (Hourly + Commission): $15.00 - 17.00 / hour/ppSchedule: FULL TIME/pulli5 days a week / 2 days off/liliSaturday availability required/liliSundays off/li/ulpPerks
Benefits:/pulliMedical, Dental
Vision Insurance/lili401(k) with Company Match/liliPaid Time Off that Grows with You/liliSundays Always Off/liliClosed on Thanksgiving
Christmas/liliEmployee Pricing on Purchases
Leases/liliFree
Discounted Gym Membership Options/liliExclusive Travel Deals on Hotels, Rentals
Airfare/liliCareer Growth in a Fortune 500 Company/li/ulpAll your information will be kept confidential in accordance with EEO guidelines/p/div
were the largest Audi store in the country, housed in a striking 7-story facility and consistently recognized as one of the best./ppAs a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance./ppIf youre looking to grow your career with a top-performing store backed by a world-class brand, this is the place./ppSonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands./ppCompensation (Hourly + Commission): $15.00 - 17.00 + commission/ph3Job Description/h3pThe Vehicle Acquisition BDC Specialist is responsible for handling inbound consumer leads from Kelley Blue Book, CarGurus, and other digital buying platforms from customers interested in selling or trading their vehicle./ppThe primary focus of this role is to engage with vehicle sellers, gather accurate vehicle information, and convert inbound interest into scheduled appraisal appointments for the used car buying team. This is a BDC-style role focused on vehicle acquisition, not retail vehicle sales./ppThis position plays a key role in growing used vehicle inventory and improving lead efficiency. The Vehicle Acquisition BDC Specialist is expected to deliver a professional, transparent customer experience while using CRM and lead management tools to track, follow up, and convert buying leads. Ongoing training is provided on systems, call handling, and buying workflow./ppDuties and Responsibilities:/pulliRespond promptly to inbound calls, texts, and internet leads from customers looking to sell or trade their vehicle/liliEngage customers to gather vehicle details including VIN, mileage, condition, ownership, and payoff information/liliSet and confirm appraisal appointments for the used car buying team/liliConduct consistent follow-up on active and aged buying leads to maximize acquisition opportunities/liliMaintain accurate lead notes, statuses, and appointment details in the CRM/liliAdhere to structured outreach cadence and response time expectations/liliPartner with used car management and buying associates to improve lead conversion and efficiency/liliMeet or exceed performance goals tied to appointments set and vehicles acquired/li/ulh3Qualifications/h3ulliMinimum 1 year of BDC, call center, or sales-focused experience/liliExperience handling high-volume inbound calls and digital leads/liliAbility to set priorities, multi-task, and achieve goals in a fast-paced environment/liliStrong communication skills, both written and verbal/liliComfortable discussing vehicle condition, basic valuation topics, and appointment setting/liliAll applicants must be authorized to work in the USA/liliAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license/liliPreferred Qualifications:/liulliPrevious automotive BDC or eSales experience/liliExperience working vehicle buying leads (KBB ICO, CarGurus, trade-in or acquisition-focused leads)/liliBi-lingual/li/ul/ulh3Additional Information/h3pCompensation (Hourly + Commission): $15.00 - 17.00 / hour/ppSchedule: FULL TIME/pulli5 days a week / 2 days off/liliSaturday availability required/liliSundays off/li/ulpPerks
Benefits:/pulliMedical, Dental
Vision Insurance/lili401(k) with Company Match/liliPaid Time Off that Grows with You/liliSundays Always Off/liliClosed on Thanksgiving
Christmas/liliEmployee Pricing on Purchases
Leases/liliFree
Discounted Gym Membership Options/liliExclusive Travel Deals on Hotels, Rentals
Airfare/liliCareer Growth in a Fortune 500 Company/li/ulpAll your information will be kept confidential in accordance with EEO guidelines/p/div