Overview
We are seeking a motivated, empathetic, and solutions-oriented Senior Customer Service Representative to support hospital customers and field sales representatives. This role goes beyond traditional customer service and requires strong problem‑solving skills, initiative, and the ability to manage high‑volume, complex requests that directly support life‑saving products.
Key Responsibilities
Serve as the primary point of contact for hospital customers and sales representatives.
Track and process orders, returns, and service requests with speed and accuracy.
Manage a high‑volume shared inbox and daily inquiries.
Proactively communicate order status, backorders, and issue resolution.
Solve complex customer issues using critical thinking and root‑cause analysis.
Collaborate with internal stakeholders and cross‑functional business teams.
Utilize ERP and CRM systems to maintain accurate records and documentation.
Skills
Customer service, call center, customer support, troubleshooting.
Qualifications
Minimum 4 years of customer service experience (hospitality or service‑oriented backgrounds preferred; call center experience acceptable).
Strong empathy, communication, and problem‑solving skills.
Demonstrated initiative and motivation; ability to walk through real problem‑solving scenarios.
Experience with ERP systems required (JD Edwards preferred).
Salesforce or CRM experience is a plus.
Proficient in Microsoft Outlook, Word, and Excel.
Ability to manage high volume and prioritize competing tasks.
Degree preferred but not required.
Experience Level Intermediate Level
Job Type & Location Contract position based out of Irvine, CA.
Pay and Benefits The pay range for this position is $25.00 - $25.50 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline This position is anticipated to close on Feb 6, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
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Key Responsibilities
Serve as the primary point of contact for hospital customers and sales representatives.
Track and process orders, returns, and service requests with speed and accuracy.
Manage a high‑volume shared inbox and daily inquiries.
Proactively communicate order status, backorders, and issue resolution.
Solve complex customer issues using critical thinking and root‑cause analysis.
Collaborate with internal stakeholders and cross‑functional business teams.
Utilize ERP and CRM systems to maintain accurate records and documentation.
Skills
Customer service, call center, customer support, troubleshooting.
Qualifications
Minimum 4 years of customer service experience (hospitality or service‑oriented backgrounds preferred; call center experience acceptable).
Strong empathy, communication, and problem‑solving skills.
Demonstrated initiative and motivation; ability to walk through real problem‑solving scenarios.
Experience with ERP systems required (JD Edwards preferred).
Salesforce or CRM experience is a plus.
Proficient in Microsoft Outlook, Word, and Excel.
Ability to manage high volume and prioritize competing tasks.
Degree preferred but not required.
Experience Level Intermediate Level
Job Type & Location Contract position based out of Irvine, CA.
Pay and Benefits The pay range for this position is $25.00 - $25.50 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline This position is anticipated to close on Feb 6, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#J-18808-Ljbffr