DSHS ESA Public Benefits Specialist 1-3
State of Washington, Toppenish, Washington, United States, 98948
DSHS ESA Public Benefits Specialist 1-3
Economic Services Administration, Community Service Division, has an exciting entry-level position as a Public Benefits Specialist, with training provided. This role involves working on-site at the Toppenish Community Service Office (CSO). When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service.
Salary and Training Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428.00 (Range 43, Step G). This salary will increase as the employee progresses in their training. Projected timelines and ranges for this progression are shown below.
Salary Progression in Training Steps:
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
Growth and Qualifications We look forward to welcoming passionate individuals who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us:
Qualifications
Four years in a customer service job where the major duties involved public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims). College education can substitute year-for-year for experience. OR
One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
We would like to hire someone who
Thrives in a standardized work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
Can work with complex technical regulations and procedures and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with numerous interruptions.
Apply Interested? Along with your application, please include:
An updated resume.
Cover letter describing your experience and why you would be a good candidate for the position.
Three professional references with contact information.
Questions? Email the recruiter at vincent.hamilton@dshs.wa.gov and reference job number 00711.
About DSHS The Department of Social and Health Services’ (DSHS) vision is that people find human services to shape their own lives. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security; with fairness, access, and social justice at the forefront of our work.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will be considered in determining the applicant’s suitability and competence. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance if using a privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Accommodations are available in the application process or this job announcement upon request.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
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Salary and Training Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428.00 (Range 43, Step G). This salary will increase as the employee progresses in their training. Projected timelines and ranges for this progression are shown below.
Salary Progression in Training Steps:
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
Growth and Qualifications We look forward to welcoming passionate individuals who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us:
Qualifications
Four years in a customer service job where the major duties involved public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims). College education can substitute year-for-year for experience. OR
One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
We would like to hire someone who
Thrives in a standardized work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
Can work with complex technical regulations and procedures and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with numerous interruptions.
Apply Interested? Along with your application, please include:
An updated resume.
Cover letter describing your experience and why you would be a good candidate for the position.
Three professional references with contact information.
Questions? Email the recruiter at vincent.hamilton@dshs.wa.gov and reference job number 00711.
About DSHS The Department of Social and Health Services’ (DSHS) vision is that people find human services to shape their own lives. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security; with fairness, access, and social justice at the forefront of our work.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will be considered in determining the applicant’s suitability and competence. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance if using a privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Accommodations are available in the application process or this job announcement upon request.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
#J-18808-Ljbffr