DSHS ESA Public Benefits Specialist 1-3
Washington State Department of Social and Health Services, Port Angeles, Washington, United States, 98362
Overview
DSHS ESA Public Benefits Specialist 1-3
Economic Services Administration, Community Service Division has an entry-level Public Benefits Specialist position with training provided. This role is on-site at the Port Angeles Community Service Office (CSO). This full-time career can be a gateway to a rewarding profession in public service.
Salary Progression Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428.00 (Range 43, Step G). This salary increases as you progress through training. Projected timelines and ranges are shown below.
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, SNAP, and Medicaid programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services.
Qualifications We welcome passionate individuals who meet the minimum requirements and are eager to make a difference.
Four years in a customer service role with public contact or staff support in financial eligibility determination (college education can substitute year-for-year).
OR one year of equivalent experience conducting financial eligibility determination for public assistance (financial, medical, and food benefit programs).
We Would Like To Hire Someone Who
Thrives in a standardized work setting.
Learns and utilizes various computer programs.
Can communicate effectively with people in diverse or challenging situations, including calming others and working with underserved populations.
Can work with complex technical regulations and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with interruptions.
Interested? How To Apply Along With Your Application, Please Include
An updated resume.
Cover letter describing your experience and why you would be a good candidate for the position.
Three professional references with contact information.
Questions? Email the recruiter at alex.baclaan@dshs.wa.gov and reference job number 00881.
The Department of Social and Health Services’ vision is to help people find human services to shape their own lives. It requires fairness, access, and social justice in work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information Prior to a new hire, a background check including criminal history may be conducted. Information from the background check will be considered in determining the applicant’s suitability. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and adequate liability insurance when using a privately owned vehicle.
DSHS is an equal opportunity employer and does not discriminate based on age, sex, sexual orientation, gender, gender identity, marital status, race, creed, color, national origin, religion, politics, disability, or veteran status. For accommodations in the application process, contact the Recruiter at (360) 725-5810. Deaf or hard of hearing may use Washington Relay Service. E-Verify is used for employment eligibility.
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Salary Progression Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428.00 (Range 43, Step G). This salary increases as you progress through training. Projected timelines and ranges are shown below.
Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs.
Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, SNAP, and Medicaid programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, and answer questions regarding benefits or available services.
Qualifications We welcome passionate individuals who meet the minimum requirements and are eager to make a difference.
Four years in a customer service role with public contact or staff support in financial eligibility determination (college education can substitute year-for-year).
OR one year of equivalent experience conducting financial eligibility determination for public assistance (financial, medical, and food benefit programs).
We Would Like To Hire Someone Who
Thrives in a standardized work setting.
Learns and utilizes various computer programs.
Can communicate effectively with people in diverse or challenging situations, including calming others and working with underserved populations.
Can work with complex technical regulations and analyze complex situations.
Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with interruptions.
Interested? How To Apply Along With Your Application, Please Include
An updated resume.
Cover letter describing your experience and why you would be a good candidate for the position.
Three professional references with contact information.
Questions? Email the recruiter at alex.baclaan@dshs.wa.gov and reference job number 00881.
The Department of Social and Health Services’ vision is to help people find human services to shape their own lives. It requires fairness, access, and social justice in work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental Information Prior to a new hire, a background check including criminal history may be conducted. Information from the background check will be considered in determining the applicant’s suitability. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and adequate liability insurance when using a privately owned vehicle.
DSHS is an equal opportunity employer and does not discriminate based on age, sex, sexual orientation, gender, gender identity, marital status, race, creed, color, national origin, religion, politics, disability, or veteran status. For accommodations in the application process, contact the Recruiter at (360) 725-5810. Deaf or hard of hearing may use Washington Relay Service. E-Verify is used for employment eligibility.
#J-18808-Ljbffr