Overview
DSHS ESA Public Benefits Specialist 1-3
– Economic Services Administration, Community Service Division, has an entry-level Public Benefits Specialist position with training provided. This on-site role is located at the Olympia Community Services Office (CSO) in Tumwater, WA. This full-time career can be a gateway to a rewarding profession in public service. Those hired into the Public Benefits Specialist 1-3 training plan can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as training progresses. Salary progression in training steps is shown below. Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months) Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities
As a Public Benefits Specialist, you will assist people applying for public assistance services through face-to-face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties, and processing applications received online. You will use appropriate computer programs to process all case actions. Some of what you will do: Process applications for initial and ongoing eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid programs using internal software. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, procedures, and verification needs, and answer questions regarding benefits or available services to clients.
Growth and Development
A career in public service can be demanding yet rewarding. Training includes classroom components, with ongoing support throughout the process. We value learning and growth as you develop in the role.
Qualifications
Education and/or experience required: Four years in a customer service job with substantial public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims). College education can substitute year-for-year for experience. OR One year of equivalent experience conducting financial eligibility determination for public assistance, including financial, medical, and food benefit programs (out-of-state experience acceptable). Desired attributes: Thrive in a standardized work setting. Able to learn and utilize various computer programs. Effective communication with people in diverse or difficult situations, including calming others, assisting underserved populations, and discussing confidential and sensitive options in person and over the phone. Ability to work with complex technical regulations and analyze complex situations. Refrains from personal bias when determining eligibility. Ability to prioritize and perform multiple tasks in a busy office with interruptions.
Ready to start a rewarding career?
Apply today!
About DSHS
The Department of Social and Health Services envisions that people find human services to shape their own lives. We value belonging, common purpose, shared values, and meaningful work. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions
Please contact Georgina.Pringle@dshs.wa.gov or call Talent Acquisition at 360-725-5810 and reference project number 08693.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will be considered in determining the applicant’s suitability. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance if using a privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Accommodations in the application process or this job announcement may be requested by contacting the Recruiter at 360-725-5810. Deaf or hard of hearing applicants may call via Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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DSHS ESA Public Benefits Specialist 1-3
– Economic Services Administration, Community Service Division, has an entry-level Public Benefits Specialist position with training provided. This on-site role is located at the Olympia Community Services Office (CSO) in Tumwater, WA. This full-time career can be a gateway to a rewarding profession in public service. Those hired into the Public Benefits Specialist 1-3 training plan can expect a minimum monthly salary of $4,428 (Range 43, Step G). This salary will increase as training progresses. Salary progression in training steps is shown below. Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2: $4,428.00 Step D – $5,398.00 Step L (6 months) Public Benefits Specialist 3: $4,882.00 Step E – $5,812.00 Step L
Responsibilities
As a Public Benefits Specialist, you will assist people applying for public assistance services through face-to-face interactions and over the phone. You will determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties, and processing applications received online. You will use appropriate computer programs to process all case actions. Some of what you will do: Process applications for initial and ongoing eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid programs using internal software. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program as it relates to each person’s circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, procedures, and verification needs, and answer questions regarding benefits or available services to clients.
Growth and Development
A career in public service can be demanding yet rewarding. Training includes classroom components, with ongoing support throughout the process. We value learning and growth as you develop in the role.
Qualifications
Education and/or experience required: Four years in a customer service job with substantial public contact or staff support in financial eligibility determination (e.g., examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims). College education can substitute year-for-year for experience. OR One year of equivalent experience conducting financial eligibility determination for public assistance, including financial, medical, and food benefit programs (out-of-state experience acceptable). Desired attributes: Thrive in a standardized work setting. Able to learn and utilize various computer programs. Effective communication with people in diverse or difficult situations, including calming others, assisting underserved populations, and discussing confidential and sensitive options in person and over the phone. Ability to work with complex technical regulations and analyze complex situations. Refrains from personal bias when determining eligibility. Ability to prioritize and perform multiple tasks in a busy office with interruptions.
Ready to start a rewarding career?
Apply today!
About DSHS
The Department of Social and Health Services envisions that people find human services to shape their own lives. We value belonging, common purpose, shared values, and meaningful work. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions
Please contact Georgina.Pringle@dshs.wa.gov or call Talent Acquisition at 360-725-5810 and reference project number 08693.
Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will be considered in determining the applicant’s suitability. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license and liability insurance if using a privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Accommodations in the application process or this job announcement may be requested by contacting the Recruiter at 360-725-5810. Deaf or hard of hearing applicants may call via Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
#J-18808-Ljbffr